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DHL Global Forwarding

Regional Customer Director, Technology

DHL Global Forwarding
Singapore
10-12 Years
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Job Description

Job Purpose

  • Manage and develop the overall customer engagement of the assigned portfolio.
  • Develop and perform business development strategies and activities in accordance with company business objectives and the local business environment to deliver profitable growth.
  • Support global and regional sector initiatives and drive engagement with both internal and external stakeholders through a clear account development plan.

Accountabilities

I. Customers

External Customers

  • Maintain effective relationships with the assigned portfolio by remaining informed about customers business priorities and needs within the region.
  • Drive and manage profitable growth within the assigned customer portfolio.
  • Grow and acquire business from new target customers.
  • Deliver services and solutions that meet budget, quality, and agreed service level requirements.
  • Drive and support the development of new and innovative services or value-creation initiatives to meet evolving customer needs.
  • Respond to and resolve customer inquiries and complaints in a timely and responsive manner.
  • Establish customer profiles and identify customer needs.
  • Effectively conduct Annual, Quarterly, and Monthly Business Reviews with customers.

Internal Customers

  • Develop Customer Account Plans and/or Win Plans that can be adapted to meet customer needs and business objectives.
  • Collaborate with Product teams, Key Account Managers, and Bid Management teams within the region to align customer account and win plans for RFIs and RFQs.
  • Share customer buying behavior insights and competitor intelligence with internal stakeholders.

II. Stakeholders

External Stakeholders

  • Identify and develop relationships with customer contacts, including decision-makers, coaches, gatekeepers, influencers, and other key stakeholders.
  • Collaborate with other DHL divisions to develop end-to-end supply chain solutions and drive cross-business unit partnerships.

Internal Stakeholders

  • Work closely with countries and internal departments including Products, CDZ, IP, OMS, Finance, First Choice, BPO, IT, and IMPAT to ensure customer satisfaction and seamless service delivery.
  • Coach and collaborate with virtual teams, including Key Account Managers (KAMs), Operational Key Account Managers (OKAMs), and Program Managers (PMs).
  • Conduct regular performance discussions and alignment meetings with Country KAMs and OKAMs/PMs.

III. Process

Customer Business Development

  • Conduct customer meetings and sales visits with both existing and prospective customers and present company capabilities, value propositions, and business fit.
  • Identify and develop customer sales opportunities and leads.
  • Lead market profiling, customer research, competitor analysis, and market intelligence activities to identify opportunities and challenges.
  • Develop and communicate effective pricing strategies to drive profitable growth and volume.
  • Design supply chain management solutions that meet customer requirements.
  • Develop customer development plans and win plans, ensuring alignment with regional and country stakeholders, including Product and Key Account Managers, for RFQs, tenders, and bids.
  • Drive proactive selling using a buyer-focused approach.

Customer Business Performance

  • Lead monthly, quarterly, and annual business reviews with customers.
  • Own customer business targets and KPIs, driving performance reviews jointly with Product teams.
  • Identify and facilitate continuous improvement and value-creation opportunities for customers.

Experience & Qualification Requirements

  • Bachelor's degree or equivalent qualification.
  • Minimum 10 years of experience in the freight forwarding and logistics industry.
  • Minimum 5 years of experience managing major key accounts at a regional and/or global level.
  • Experience within the Technology sector, particularly in semiconductor and data center logistics, is highly advantageous.
  • Mandarin language proficiency will be considered an advantage.








More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Logistics
Employment Type:
Full time

About Company

DHL Global Forwarding

Job ID: 150975077

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Last Updated: 08-07-2026 11:19:54 PM
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