Regional Congress Delegate Manager, APAC

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 2,000 people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at

Regional Congress Delegate Manager

Singapore

The Regional Congress Delegate Manager takes ownership of local budget creation & management, owns HCP and local client communication, registers HCPs & client's attendees in local Cvent event (or equivalent), gathers hotel accommodation requirements, confirming travel dates, securing travel arrangements (include domestic ground transportation: Home Airport Home), coordinates air ticketing via approved travel provider (TMC), Congress badge status and requirements, communicates all delegate requirements to Global team within agreed published deadlines, communicates all final details to delegates and local client, aligns workload by country to keep consistent POCs for each country. Observe and ensure consistent adherence to local and global compliance guidelines.

Furthermore, the Regional Congress Delegate Manager is responsible to support all activities associated with creation and execution of the Local Services Event process as it relates to the Global Congress Program. The position requires a high level of attention to detail, strong customer service skills, exceptional communication skills, persistence and patience, and a desire to get the job done. The Regional Congress Delegate Manager will regularly partner with internal planning team members, the Global Operations Team and external suppliers to ensure timely service delivery, manage strong working relationships with any other Local Providers (MLPs) and Country Points of Contact (POCs), and the cross referencing of budget reports to ensure compliance and accuracy.

Additionally, the Regional Congress Delegate Manager will provide support to the Operations Manager with initiatives that drive service optimization and process efficiencies.

Your responsibilities

Core Responsibility 1: HCP & Supplier Management

• If required, manage direct communications with Healthcare Professionals on behalf of client to collect all relevant information to facilitate attendance to congress
• Act as the primary contact to receive all local budgets from client meeting owners
• Partner with Global Operations Team to ensure correct templates are being used
• Provide the Attendance Upload template in full and on time to the Global Operations Team
• Develop and distribute timely communication with client meeting owners as per communication plan to ensure achievement of Service Level Agreements and expectations
• Liaise with external & internal vendors to secure domestic transportation arrangements, observing local budget and compliance thresholds
• Check all visa requirements are met and assist with the provision of supporting documents to facilitate applications in a timely manner
• Maintain the highest level of quality, professionalism and integrity when communicating with HCP's and suppliers

Core Responsibility 2: Technology Tools

• Experience using Cvent attendee, hotel, and reporting modulesCorrectly import and maintain attendee data in Cvent
• Keep data and savings information accurate in Cvent at all times
• Ensure internal and external reporting requirements are met accurately and on time
• Oversee the creation and sending of final confirmation details and other communications
• Maintain an auditable folder structure
• Receives MRF, assigns Event roles, & creates LSE Event in Cvent as per SOP
• Correctly imports local budgets related to LSEs for applicable participating countries as required for reporting
• Oversee accuracy for all assigned LSEs in the technology tool (Cvent)

Core Responsibility 3: Client Communication

• Thorough review of received local budgets to ensure compliance and accuracy
• Responsible for accurately recording Transfer of Value (ToV) for European Union countries under EFPIA Advise of critical deadlines in planning process
• Primary client contact with regards to all logistical arrangements surrounding local congress attendance
• Oversight of client registration and housing questions
• Maintain the highest level of quality, professionalism, and integrity when communicating with clients

Other:

• Assume and perform other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice or as required by local regulations.
  

We're looking for you if your profile matches the following:

• Minimum of five (5) years congress/convention planning/management experience
• Minimum of three (3) years experience in client management
• Minimum of three (3) years attendee management experience
• Previous experience with participant registration for congresses
• Strong customer service experience required
• Proficient in Microsoft Office
• Must possess cross-cultural intelligence to work on a global team
• Pharmaceutical Industry experience preferred
• International attendee experience preferred
• CMP certification preferred

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us.

We've got you covered

Our extensive benefits include comprehensive healthcare, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We're positive. You'll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

This position is not open to third-party recruiting agencies.