Sompo is seeking an experienced APAC Regional Claims Manager, AVP to support the delivery of best-in-class claims for our clients across the region. The successful candidate will partner closely with clients, brokers, and internal stakeholders to design and deliver customized claims solutions aligned with Sompo's industry-leading White Glove Service Model.
The role requires strong client engagement, technical claims expertise, and the ability to translate claims insights into strategic value for clients.
Key Responsibilities
- Build and manage strong relationships with key stakeholders, including clients, brokers, and business partners.
- Support business development by contributing to sales proposals, highlighting Sompo's competitive claims service capabilities.
- Participate in client and broker presentations during new business acquisition and renewal processes.
- Ensure timely execution of client service agreements, and manage resolution of contract, billing, and funding related matters.
- Lead and coordinate client claim file review meetings, ensuring transparency, consistency, and proactive claims management.
- Assess client requirements and determine optimal claims handling structures, reporting preferences, and service infrastructure.
- Establish and maintain electronic Claim Handling Instructions and operational protocols.
- Monitor claims activity for key accounts to ensure adherence to agreed claims handling procedures and service standards.
- Maintain high standards of data integrity, including accurate claims coding and reporting.
- Collaborate with internal leadership and cross-functional teams to ensure claims service delivery consistently meets client expectations.
- Analyze claims data to identify trends, exposures, and portfolio insights, and work with business partners to develop proactive risk mitigation strategies.
- Review claims and provide settlement authority in accordance with delegated authority limits.
- Communicate effectively with a wide range of internal and external stakeholders.
- Travel regionally as required to support client engagements and business activities.
Required Skills & Qualifications
- Minimum 10 years of insurance claims experience
- Solid technical knowledge across commercial lines of business, including Property, Casualty, Energy, Marine, and Professional Lines.
- Proven ability to build strong partnerships with clients, brokers, and internal teams in a complex, multinational environment.
- Strong negotiation, presentation, and communication skills, both written and verbal.
- Strategic, proactive mindset with the ability to develop innovative solutions to complex claims and service challenges.
- Demonstrated capability to conduct and present financial and statistical claims analysis to clients and senior stakeholders.
- Excellent relationship management skills, with the ability to influence and collaborate across functions.
- Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.
