A Second-Hand Luxury Store Manager (often called a Boutique Manager or Resale Manager) bridges high-end retail, authentication expertise, and sustainable fashion. They drive sales, manage inventory, ensure brand-standard client experiences, and authenticate luxury goods.
Job Summary
Lead a boutique team to achieve sales targets by managing inventory, authenticating luxury items, delivering exceptional client service, and executing social media strategies to grow brand presence and customer loyalty.
Responsibilities
- Lead and motivate the team to achieve daily, weekly, and monthly sales targets and KPIs
- Develop and implement sales strategies focused on high-value, pre-owned luxury items
- Monitor, analyze, and report sales data to identify trends and growth opportunities
- Manage authentication processes for pre-owned luxury handbags, watches, and jewelry to ensure product authenticity
- Oversee inventory intake, consignment, valuation, and maintain accurate stock levels and records
- Deliver personalized service to clients, building relationships with high-net-worth individuals to encourage repeat purchases
- Manage customer inquiries, complaints, and feedback to maintain high client satisfaction
- Ensure boutique operations comply with company policies, including opening/closing procedures, cleanliness, security, and visual merchandising standards
- Recruit, train, coach, and manage a high-performing team, conducting regular performance evaluations and providing developmental feedback
- Design, write, and edit engaging social media content for Instagram, TikTok, and Facebook aligned with business goals
- Identify and adopt new social media trends, apps, and best practices to enhance brand awareness and growth
Preferred competencies and qualifications
- Experience in luxury retail for 5-10+ years, including supervisory or management roles
- Strong knowledge of luxury brands, fashion trends, and authentication of luxury goods
- Leadership, communication, and analytical skills demonstrated through team management and sales strategy execution
- Passion for sustainable luxury, client-centric mindset, and high integrity
- Fluency in Mandarin, including reading, speaking, and writing, to support client communication and business needs
