DUTIES AND RESPONSIBILITIES
Retail Operations Management
- Coordinate and drive day-to-day retail operational execution across Southeast Asia markets in partnership with the Regional Senior Retail Operations Manager.
- Identify operational gaps and improvement opportunities during store visits, and follow up with country/store teams on action plans.
- Provide feedback and operational recommendations to support continuous retail improvement and consistency across the region.
- Monitor operational action plans and drive follow-up with country teams to ensure completion.
- Ensure timely execution of regional retail initiatives.
- Maintain and continuously improve retail SOPs and operational guidelines.
Store Communication & Coordination
- Coordinate communication flow between regional office and country team.
- Prepare and distribute weekly retail operational updates and business communications.
- Follow up with country teams and stores on operational matters, deadlines, and action plans.
- Drive cross-functional coordination with Merchandising, Marketing, VM, HR, Legal, Logistics, Store Design and Finance teams.
Reporting & Business Analysis
- Consolidate and analyse retail operational and sales reports.
- Track store KPIs including sales productivity, staffing productivity, conversion, ATV, and UPT.
- Support preparation of presentations, business reviews, and management reports.
- Identify operational trends and highlight improvement opportunities.
- Drive consistency in reporting standards across the region.
New Store Opening Support
- Coordinate operational readiness and execution for new store openings, renovations, and relocations.
- Assist in tracking store opening timelines, operational checklists, training readiness, and store setup requirements.
- Coordinate with internal and external stakeholders to ensure smooth execution.
Retail Standards & Compliance
- Monitoring of store operational standards and compliance.
- Follow up on store audit findings and operational improvement actions.
- Ensure adherence to company policies, procedures, and retail standards.
Customer Experience Support
- Drive initiatives to enhance customer experience and retail service standards.
- Coordinate operational support for retail excellence programs and staff engagement activities.
- Partner with the Regional Trainer to support retail excellence initiatives, staff development programs, and customer experience enhancement across the region.
- Monitor operational and service execution during store visits and provide feedback to support continuous coaching and development opportunities.
REQUIREMENTS
- Minimum 10 years of experience in retail operations, store management, or multi-store retail support, preferably within fashion, lifestyle, premium, or sportswear retail environments.
- Regional exposure with experience supporting multiple markets across Southeast Asia.
- Strong leadership, stakeholder management, and people management capabilities.
- Strong commercial, operational, analytical, and problem-solving skills.
- Excellent organizational and coordination skills with the ability to manage multiple priorities and timelines in a fast-paced environment.
- Strong communication and interpersonal skills across all levels of the organization.
- Proficient in Microsoft Excel, PowerPoint, and retail reporting tools.
- Detail-oriented, proactive, and hands-on with strong follow-up and execution skills.
- Positive and adaptable team player with a collaborative mindset and strong sense of ownership and accountability.
- Passionate about retail operations, customer experience, and continuous improvement.
- Experience supporting new store openings and retail expansion projects is an advantage.
