YOUR ROLE
Contribute business growth throughownership of CEVA commercial relationship regionally with strategic customersacross Air, Ocean, Contract Logistics, and Ground & Rail.
- Provide vital interface linkbetween customer regional management team and CEVA internal operations,product, tender, and management.
- Provide primary point ofescalation for customers across the Asia Pacific region, build relationship,and solve issues as quickly as possible with the support of the operationsteams at country and regional level.
- Deliver performance against NetRevenue targets for the assigned accounts.
- Act as CEVA brand ambassadorwithin the industry
WHAT ARE YOU GOING TO DO
- Manage the globally agreedbusiness scope between CEVA and customer operationally across the CEVA productsAir, Ocean, Contract Logistics, Ground & Rail.
- Support global strategicreviews of account strategy, account plan and development by working closelywith GKAM and regional support growth across different products and countries.
- Monitor agreed KPI's forspecific accounts to ensure service compliance & customer satisfaction.Work with customers and CEVA internal teams on Continuous Improvement Plans.
- Monitor Regional DSO of thecustomer receivables and take necessary actions to ensure sustainable cash flowsituation on the nominated accounts.
- Conduct QBR's for nominatedcustomers together with the National KAM teams in the key countries.
- Ensure opportunities areidentified early to inform internal stakeholders in advance for proper resourceplanning increasing our chances of success.
- Ensure CRM system is properlyalways maintained with all opportunities.
- Provide visibility to CEVAmanagement on all the important stakeholders, escalations, and deadlines wheretheir support is required.
- Work with Product on developingnew solutions customized for the industry and offering competitive advantageagainst competitors.
- Maintain a high level ofcommunication and alignment with the OKAM and TKAM assigned on the account toprotect profitability and boost efficiency in customer service.
WHAT ARE WE LOOKING FOR
Education & Qualifications
- Bachelor degree or level ofworking/thinking
- Education in transport &logistics
Experience
- 10 years in operations Air orOcean
- Experienced in customermeetings
- Familiar with Continuousimprovement methodology and analytic and visualisation tools
- Ground & Rail
- Contract Logistics
- Customs clearance
- Analytical skills
- Knowledge of supply chainlogistics
- Strong understanding of allglobal & local applications and SOPs/guidelines as well as regulatory &compliance rules.
- Ability to lead process reviews& facilitate user training.
WHAT DO WE HAVE TO OFFER
With a genuine culture of reward andrecognition, we want our employees to grow, develop and be part of our journey.There's no doubt that you will be compensated for your hard work and commitmentso if you'd like to work for one of the top Logistics providers in the worldthen please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That's why we shareplenty of career opportunities for you to thrive within CEVA. Join CEVA for achallenging career.
