Regional Account Manager

About the Company

Collinson is a global loyalty and benefits company. We use our expertise and products to craft customer experiences which enable some of the world's best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning, frequent travellers allows us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters and assist in in times of need. While specialising in Financial Services, Travel and Retail, we also support clients in multiple sectors. We have worked with over 90 airlines, 20 hotel groups and more than 600 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, Visa and Vhi. We take our 30 years experience working with these kinds of household names in over 170 countries, and help our clients to deliver the smarter experiences it takes to differentiate their propositions, and help them win deeper devotion with their customers. Collinson is a privately-owned entrepreneurial business with about 1800 passionate people working in 17 locations worldwide. Our solutions include Priority Pass, the world's best known airport experiences programme, while we are also the trusted partner behind many of the leading financial services, airline and hotel brand's reward programmes and loyalty initiatives.

About the Role

The Regional Account Manager supports the Regional Account Director in building and converting a strong, balanced pipeline of opportunities across APAC. The role is responsible for developing and managing relationships with a key payment partner and issuers across 24 markets, driving profitable new business and expanding existing accounts within the Financial Services and Travel sectors, while contributing to the execution of sector-focused go-to-market strategies. The role focuses on uncovering and cultivating strategic opportunities, driving complex sales processes, and converting pipeline opportunities into successful deals. Leveraging the full suite of group products and services, it is responsible for delivering a balanced portfolio of large, strategic deals. Success is also inter-dependent on close regional and global collaboration with Product, Account Management, Marketing, Finance, Operations, Business Development, and Business Solutions teams.

Responsibilities

• Business Development & Pipeline Growth
• Partner with the Account Director to identify, target, and engage key decision-makers and influencers across prospect organizations
• Build and maintain effective prospect engagement strategies to drive awareness and demand
• Develop and manage a robust pipeline of qualified opportunities across the Financial Services and Travel sectors
• Identify and track sales cycles, including RFI/RFP opportunities, and secure participation in relevant tenders

• Sales Strategy & Execution
• Shape and execute win strategies for major opportunities in collaboration with all internal stakeholders
• Promote and position innovative, relevant products and services to drive new business growth
• Support cross-selling initiatives across existing clients in partnership with internal teams

• Relationship Building
• Support the Regional Account Director to develop and sustain strong relationships with external stakeholders across APAC and a network of 24 markets, acting as a trusted partner and key point of contact
• Identify and assess market opportunities, leveraging insights to shape strategic plans and drive business growth
• Lead regular in-person engagements and facilitate Quarterly Business Reviews to align on performance, priorities, and future initiatives

• Commercial & Operational Excellence
• Work closely with Finance to evaluate commercial models ensuring optimal profitability while factoring in revenue projections and delivery costs
• Collaborate with the Operations team to ensure compliance with internal sales processes and pipeline reporting standards
• Maintain accurate, up-to-date pipeline and sales activity records in Salesforce

• Performance & Representation
• Deliver against financial targets and individual performance objectives
• Represent the organization at key regional industry and corporate events to enhance brand visibility and generate opportunities

Qualifications

• Bachelor's degree in Business or a related field
• Minimum 8 years of experience in sales, business development, or account management
• Prior experience in credit card issuance or financial institutions is strongly preferred
• Proficiency in Vietnamese or Bahasa is highly advantageous
• Willingness and flexibility to travel frequently
• Proven track record of delivering profitable results and successful client outcomes
• Strong verbal, written, and presentation skills in both English and Vietnamese / Bahasa
• High attention to detail while maintaining focus on broader business objectives
• Ability to work independently under pressure while meeting tight deadlines in a complex, fast-paced global environment
• Client-centric mindset with the ability to take a holistic business view, considering cross-functional impacts
• Results-driven, with demonstrated success in influencing, negotiation, and problem-solving
• Familiarity with Salesforce is a must