Purpose of the Job
The Regional Account Director will use their management or consultancy experience to drive business growth and strengthen client relationships. You&aposll need exceptional client engagement skills and commercial acumen to identify and convert opportunities, while also taking full ownership of the account&aposs strategic and financial performance. A deep understanding of interactive displays, POSM, and premiums is essential to ensure the delivery of high-quality services and the full range of HH Global&aposs offerings.
Key Responsibilities
- Develop effective growth strategies and manage opportunities for clients.
- Manage overall financial performance, including P&L, budgeting, forecasting, risk analysis, and remedy.
- Build and maintain excellent relationships with strategic-level client contacts, providing insights, collecting feedback, and ensuring implementation of required actions.
- Engage key client stakeholders to drive commercial, innovation, and process improvement plans.
- Collaborate with Solutions, Business Development, and Sourcing teams to identify new business opportunities.
- Act as the point of escalation for client-related issues and proactively manage the resolution process.
- Define project briefs and work with internal teams to scope, shape, build, and scale solutions.
- Coordinate regional pitches and tenders, ensuring all inputs are consolidated and effectively communicated.
- Drive a high-performing team by reviewing deliverables and monitoring activity to ensure high-quality output.
- Secure resources and build a network of internal and external partners to promote the implementation of new solutions and business models.
- Update the Senior Leadership Team on account status and suggest new measures when needed.
- Partner with internal teams across the organization, including operations, planning, and creative teams, to drive internal processes.
- Coach and mentor client service teams, providing ongoing support and fostering teamwork.
Knowledge, Skills + Experience
- Strong knowledge of POSM, Print + Premiums.
- Strong background in procurement of marketing services.
- Highly skilled and presentable at dealing with senior stakeholders.
- Very strong operational background and understanding of bottom-line management.
- Demonstrable track record of successful client and contract management.
- Able to anticipate internal and/or external issues which will impact own business units and teams. and able to develop contingency plans to manage such issues.
- Fluent in English with a second Asian language preferred.
- Commercially savvy, confident in conversations around scopes, project fees and profitability.
