Role Overview
The Regional Account Director will be responsible for managing end-to-end food service operations for a key client across APAC region. This role will ensure seamless delivery of high-quality dining services, drive operational excellence, enhance employee experience, and maintain strong client relationships across multiple locations.
Key Responsibilities
1. Multi-Site Operations Management
- Oversee food service operations across multiple tech campuses and cafeterias
- Ensure consistent service delivery, quality, and customer experience across all sites
- Standardize processes and implement best practices across locations
2. Client & Stakeholder Management
- Act as the primary point of contact for client stakeholders across India
- Drive regular governance meetings, performance reviews, and reporting
- Understand client expectations and translate them into operational execution
3. Service Excellence & Customer Experience
- Drive initiatives to enhance employee dining experience and engagement
- Monitor customer feedback and implement continuous improvements
- Ensure high standards in service delivery, hospitality, and ambience
4. Financial & Commercial Management
- Own P&L for the account, including budgeting, forecasting, and cost control
- Drive productivity, optimize manpower, and manage operational costs
- Monitor revenue streams, billing accuracy, and financial performance
5. Team Leadership & People Management
- Lead and manage site managers, unit heads, and frontline teams
- Drive performance management, capability building, and succession planning
- Foster a culture of accountability, engagement, and high performance
6. Compliance, Safety & Quality
- Ensure adherence to food safety standards (FSSAI, HACCP) and Sodexo global standards
- Maintain audit readiness across all sites (HSE, hygiene, statutory compliance)
- Drive continuous improvement in quality, safety, and risk management
7. Collaboration & Cross-Functional Alignment
- Work closely with culinary, procurement, HR, and HSE teams
- Support new site mobilizations, transitions, and expansions
- Drive innovation initiatives aligned with client and Sodexo strategies
Key Requirements
Education & Experience
- Degree in Hotel Management, Business Administration, or related field
- 12–18+ years of experience in food services, hospitality, or contract catering
- Proven experience managing large-scale, multi-site operations
Skills & Competencies
- Strong operational and financial acumen (P&L ownership)
- Excellent client and stakeholder management skills
- Leadership and team management capabilities
- Data-driven decision-making and problem-solving skills
Preferred Experience
- Experience managing corporate dining for global tech clients or MNCs
- Exposure to high-volume, multi-location food service operations
- Experience in integrated facilities management environments
Please Note , Only Shortlisted profiles would be contacted by HR team
