REFLEXOLOGIST SUPERVISOR

WonderFoot TCM & Reflexology - Reflexologist Supervisor

Job Roles & Responsibilities

1. Team Leadership & Supervision

• Lead and supervise a team of reflexologists to ensure consistent service quality.

• Schedule daily manpower, assign rooms, and manage shift rotations.

• Monitor staff performance, grooming, punctuality, and adherence to SOPs.

• Provide guidance, coaching, and support to junior therapists when needed.

2. Service Quality Control

• Conduct regular checks on treatment techniques, pressure standards, and customer interaction.

• Ensure all therapists follow TCM-based reflexology methods and company-approved techniques.

• Handle escalated customer complaints and resolve service issues professionally.

• Conduct refresher trainings to maintain high-quality service standards.

3. Customer Service & Experience

• Greet customers professionally and ensure smooth flow of operations during peak hours.

• Assist in understanding customer needs, pressure preferences, and special conditions.

• Step in to perform treatments when manpower is short or during high-demand periods.

• Ensure customer satisfaction through quality control and service recovery where needed.

4. Operational & Administrative Duties

• Oversee daily shop operations, ensuring cleanliness, hygiene, and readiness of treatment rooms.

• Ensure proper use and stock levels of towels, oils, ointments, and equipment.

• Report operational issues (equipment breakdown, supply shortages, staff concerns) to management.

• Assist management in onboarding new therapists, including training, orientation, and evaluation.

5. Training & Skill Development

• Conduct internal training on reflexology techniques, customer service standards, and workplace safety.

• Guide new staff on TCM-based pressure points, meridian knowledge, and proper handling techniques.

• Continuously update the team on improvements, SOP changes, and new service offerings.

6. Compliance, Safety & Hygiene

• Ensure all therapists follow strict hygiene, sanitization, and safety procedures.

• Uphold company policies, service protocols, and operational guidelines at all times.

• Conduct regular audits on room cleanliness, tools, and treatment procedures.

7. Professional Conduct & Company Representation

• Serve as a role model for professionalism, work ethics, and customer service.

• Maintain confidentiality of customer information and internal matters.

• Support management in maintaining a positive, respectful, and productive work environment.