Red Hat SSO L2/L3 Support Engineer

Key Responsibilities:

L2 Responsibilities:

• Monitor the health and performance of Red Hat SSO instances
• Provide second-line support for SSO issues, including login failures, user access, token issues
• Manage users, roles, and permissions through Keycloak/Red Hat SSO
• Assist in integrating applications with SSO (SAML, OIDC, OAuth2)
• Handle service requests and incident tickets using ITSM tools (e.g., ServiceNow, Jira)

L3 Responsibilities:

• Troubleshoot and resolve complex issues involving authentication flows, federation, or custom configurations
• Work with DevOps to deploy, upgrade, and maintain SSO environments (on-prem/cloud)
• Create and maintain technical documentation for SSO systems
• Perform root cause analysis and implement permanent fixes
• Collaborate with security teams to ensure compliance with IAM policies and best practices
• Develop or manage custom extensions, policies, or identity mappers in Keycloak/Red Hat SSO

Required Skills and Experience:

• 3-8 years of experience in IAM or SSO systems, including Red Hat SSO/Keycloak
• Strong understanding of OAuth2, OIDC, SAML, and LDAP
• Proficiency with Linux (RHEL/CentOS)
• Experience integrating enterprise applications (web portals, APIs, mobile apps)
• Familiarity with JSON, REST APIs, and security protocols
• Experience with containerized environments (Docker, Kubernetes) is a plus
• Strong problem-solving skills and ability to work independently under pressure