Recruitment Team Lead - FinTech (Taguig, Manila)

Position Summary

We currently have an exciting and challenging opportunity available to be part of the Korn Ferry RPO team! Our client, a global Financial Services company known for its payment and card solutions is looking for a Recruitment Team Lead to be based in Taguig, Metro Manila (BGC) to work onsite. As a Team Lead, you will lead a team of 7 recruiters and be responsible for the day-to-day operational aspects of the recruitment project deliverables. You will be responsible for building and extending relationships through excellence in recruitment process delivery, by effectively driving delivery to agreed timescales, sourcing, screening, and identifying qualified candidates. A key objective of the role is to ensure high quality service delivery and customer satisfaction is consistently maintained and achieved.

Key Responsibilities

• Communicating effectively with the client to identify needs and evaluate alternative recruiting solutions
• Continually seek opportunities to increase customer satisfaction, driving continuous improvement initiatives
• Be a subject matter expert on technology utilized within the recruitment process i.e. KF Recruit and the client ATS
• Build a knowledge base of client's business, organization, and objectives.
• Manage project tightly end to end, ensuring quality assurance on day-to-day recruitment activities and attainment of project deliverables in line with KPIs and Service Level Agreements (SLAs) established for the project
• Anticipate and minimize risks on project at both micro and macro levels.
• Build trust and confidence with key client stakeholders. Through this relationship building process, ensure effective expectation setting and management of client communications
• Proactively identify opportunities for improvement and make constructive suggestions for change, including proposed change management steps
• Prepare and actively participate in project reviews with client and senior management. Effectively communicate relevant project information to superiors. Escalate and resolve issues in a timely fashion.
• Ensure all systems are updated on a timely basis by the delivery project team. Conduct ad hoc quality checks to ensure completeness and accuracy of data added to the systems
• Work with the Project Director in developing value-added reporting to our client and ensure all reporting, internal and external, is accurate and complete and delivered against pre-established deadlines

Professional Experience

• Extensive experience in a similar field, RPO or internal with a global organisation
• Prior experience in hiring for Software Development and Business Support roles within the FinTech industry
• Proven Leadership experience, with developed coaching and mentoring skills
• Excellent written and verbal communication skills (English and Tagalog), IT Literate with MS Office suite
• Ability to interpret reporting data and advise on solutions for process innovation and high-performance working
• Experience developing and executing sourcing methodologies to include market mapping, recruitment strategies and Boolean searches as well as working with an ATS
• Demonstrated ability to deal with ambiguity and show flexibility in a fast-moving environment
• Shown team working capability, stakeholder management and networking skills
• Ability to be involved in a wide range of talent acquisition projects
• Hybrid working model: 3 days onsite, 2 days WFH
• Comfortable with a 6-month contract, payrolled by CXC Global

This is a rare opportunity to become part of a high performing and growing team. If you have an interest in expanding your expertise in talent acquisition, please apply today!