Recruitment Manager

About Quess Singapore

Quess Singapore is part of Quess Corp, one of Asia's leading business services providers. We specialize in workforce solutions that help our clients streamline operations, scale teams efficiently, and access top talent across industries. Our mission is to connect exceptional people with the right opportunities while building lasting relationships with both candidates and clients.

Role Overview

As a Recruitment Manager at Quess Singapore, you will be responsible for leading, developing, and managing the recruitment team to deliver exceptional talent solutions for our clients. You will drive performance, oversee end-to-end recruitment operations, and work closely with senior management to meet business goals. This is a strategic and hands-on leadership role, requiring excellent stakeholder management, team coaching, and commercial acumen.

Key Responsibilities

1. Team Leadership & Development

• Lead and manage a team of Recruitment Consultants and Senior Consultants, setting clear goals and KPIs.
• Provide coaching, mentorship, and performance feedback to develop team capabilities.
• Foster a positive, collaborative, and results-driven team culture.

2. Recruitment Operations & Delivery

• Oversee end-to-end recruitment process for key clients, ensuring delivery against SLAs and quality standards.
• Drive consistency and excellence in sourcing strategies, screening, and candidate experience.
• Monitor and manage workload distribution to ensure efficiency and timely closures.

3. Client & Stakeholder Management

• Act as a strategic recruitment partner to key clients, understanding their business and talent needs.
• Build and maintain strong client relationships, attending regular review meetings and sharing market intelligence.
• Collaborate with internal business heads to align recruitment delivery with revenue and growth objectives.

4. Business & Market Intelligence

• Analyse hiring trends, market salary data, and competitor activity to advise clients and business leaders.
• Recommend strategies to improve recruitment performance, time-to-fill, and quality-of-hire metrics.
• Identify opportunities for new business growth or service offerings.

5. Process & Compliance Excellence

• Ensure team compliance with internal processes, documentation, and statutory requirements.
• Maintain accurate and timely reporting in the Applicant Tracking System (ATS).
• Continuously improve recruitment workflows for better productivity and efficiency.

Key Skills & Attributes

• Strong leadership and people management skills, with a proven ability to motivate and inspire teams.
• Excellent stakeholder management and consultative approach.
• Strong problem-solving, negotiation, and decision-making abilities.
• Commercially savvy, with a good understanding of P&L and revenue drivers in a staffing business.
• Data-driven, with the ability to use metrics and analytics to guide decision-making.

Qualifications & Experience

• Bachelor's degree in Human Resources, Business, or related field (preferred).
• Minimum 6-8 years of recruitment experience, with at least 2-3 years in a team lead or managerial role (agency/staffing environment preferred).
• Proven track record in meeting hiring targets, driving team performance, and managing client relationships.

Why Join Quess Singapore

• Great Place to Work® Certified: Recognized for our commitment to a positive workplace culture.
• Leadership Opportunity: Lead a high-performing team and shape the recruitment function's success.
• Strategic Impact: Work closely with senior management to influence hiring strategy and business growth.
• Regional Exposure: Be part of a fast-growing organization with opportunities to collaborate across markets.
• Learning & Growth: Access leadership development programs and career pathways within Quess Corp.

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and e2i's PDPA.

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)