Who We Are
FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.
At FTI Consulting, you'll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you'll be an integral part of a focused team where you can make a real impact. You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.
Are you ready to make your impact
About The Role
Our Administrative team in Singapore supports FTI Consulting's daily activities at the most essential levels.
As a Receptionist, you will act as the first point of contact for all guests, clients and visitors to the Singapore office during office hours. You will assist with redirecting phone calls, electronic faxes and messages, managing meeting room bookings, coordinate courier services as well as various ad hoc administrative duties.
What You'll Do
Front-Of-House & Guest Management
- Serve as the primary point of contact for all incoming visitors, guests and clients; maintain the Visitors Register and ensure a consistently professional welcome
- Meet and greet all guests and visitors, escort them to the relevant meeting room, and arrange refreshments
- Confirm logistics (e.g. number of guests, names, and any room set up required) with the meeting owner; notify them the host upon guest arrival
- Coordinate with pantry lady to ensure all logistical requirements are prepared and set up is complete at least 15 minutes prior to the start of meetings
- Keep the front desk clean and tidy at all times
Telephone Calls, Mail & Courier
- Answer, screen, transfer and forward all incoming phone calls professionally and in a timely manner.
- Take accurate telephone messages (date, time, caller name, company and number) and distribute to the relevant staff member via Teams or email within 5 minutes
- Manage all incoming and outgoing mails, faxes, parcels and courier packages – distribute deliveries directly to recipients or to their lockers; label and frank outgoing mail record postage and arrange registered post. Arrange local and international courier services for documents, items and corporate gifts between clients and regional offices
Meeting Room Management
- Maintain and reconcile the room booking system (Condeco) for front-of-house meeting rooms; resolve conflicts and att end to booking queries
- Set up meeting rooms in the configuration requested by the meeting owner - Maintain meeting room tidiness throughout the day, carry out post-meeting reset promptly
- Reconcile front-of-house (FOH) online meeting room bookings against actual usage on a regular basis
General Office Administration
- Keep front desk clean, tidy and equipped with all the necessary supplies - Maintain stationery inventory; replenish paper in photocopiers and submit pantry/office supply invoices for payment
- Produce monthly cost reports covering postage, franking, pantry and office supplies.
- Handle incoming client cheques as required
- Procure office and pantry supplies from assigned vendors; work closely with Tea Lady and on daily stocktake
- Ensure regular shredding of confidential documents
- Maintain office equipment warranties and servicing details
- Maintain access cards, office cabinets and staff lockers inventory; safekeep office keys and update cabinet allocation list as required
- Assist in running reports, scanning, filing, copying, faxing, binding, labels and formatting letters
- Involve in internal networking and external Marketing events where required
- Circulate building management memos and notices to staff as needed - Run errands, admin support or ad hoc duties as assigned by Office Manager
Basic Qualifications
- Minimum of 2-3 years of administrative or receptionist experience in a multi-cultural environment.
- Professional telephone manner and screening ability
- Well organized, customer oriented and strong interpersonal skills
- Punctual and good attendance record
- Proficiency in Microsoft Office (Word, PowerPoint, Excel and Outlook) and good administrative skills (faxing, copying, binding and scanning)
- Proactive, resourceful and dedicated to meeting deadlines
- Detail oriented, ability to prioritize, multi-task and work with minimal supervision
- Self-motivated, problem solving, and have positive working attitude
- Available to work on weekends for office maintenance as required
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
