Receptionist

Receptionist

Job Description

We are a dynamic company with 16 years in the beauty industry. We currently have 07 outlets across Singapore with 3 brands thus you will be introduced and expected to contribute to value add to the interesting marketing concepts suited for both the Beauty and Wellness industry.

Responsibilities

. The candidate is expected to make outbound calls to customers and to respond to inbound enquiries from leads, giving a basic introduction of Company's latest promotions with the aim of maximising the take-up of these promotions.

. Respond to customer inquiries via phone, email, and chat in a timely and professional manner

. Scheduling service appointments for customers and follow up

. Identify and escalate complex issues to appropriate departments for resolution

. Collaborate with team members to improve policies and customer service processes

. Address customers complaints in a timely and professional manner. Conduct first level investigation into customers complaints, identify expectation gap and work with service team members on service recovery aiming towards customer satisfaction.

. Build customer loyalty and retention by delivering the unique customer service experience

. Update activity reports (Documentation of calls for tracking, monitoring and follow-up)

. Maintain accurate records and reports on customer interactions and feedback

. Strong teamwork and interpersonal skills to work effectively with colleagues.

. Assist in ad hoc administrative duties

Requirements

. Singaporean or PR Only

. Must be able to converse fluently over the phone, and read and write in English and Chinese

. Must be proficient in MS Word and MS Excel

. At least 1 year customer service or telemarketing experience

. Skilled in negotiation, listen attentively, identify callers needs, and remain composed even when dealing with agitated customers

. Minimum GCE N Level

. Able to commit retail hours

. Requires a sense of urgency

. Able to work independently with minimal supervision

. Good team player, positive attitude and willing to learn

What We Offer

. Up to $2800 monthly salary, depending on experience of candidate

. 5 days work week (Retail hours)

. Staff discounts and privileges from all Phoenix Rise outlets

. Office located near Tai Seng MRT (Circle Line)

Clean, quiet and comfortable working environment