Receptionist

Job Duties

. Perform general receptionist and administrative duties

. Perform data entry using Customer Relationship Management (CRM)

. Ensure proper documentation and filing system

. Excellent telephone etiquette

. Book and conform appointments via phone calls, and/or SMS

. Handle incoming and outgoing phone calls, divert calls to respective departments and jot down messages when required

. Attend to customer's enquiries

. Manage customer's appointment bookings

. To deliver all customer service with excellence

. Guiding and training new staff members to promote internal growth

Job Requirements

. Experience in retail or telemarketing experience will be an added value.

. Able to commit to working on weekends/public holidays.

. Cheerful & out-going characteristic

. Customer-oriented.

. Have basic PC skills

Staff Benefits

. Attractive salary scheme

. Meal and transport allowance provided

. Yearly performance bonus

. Medical benefit scheme

. Workers insurance

. Long service award

. Different types of leave benefits

. Career progression & development opportunities

. Comfortable and conducive working environment

工作责任

. 执行一般接待员和行政职责

. 使用客户关系管理(CRM) 软件执行数据输入

. 确保适当的文件和归档系统

. 优秀的电话礼仪

. 通过电话和/或短信预订和确认客户的约定

. 处理来电和回电,将电话转接到相应部门并在需要时记下消息

. 处理客户的查询

. 管理客户的预约

. 提供卓越的客户服务

. 指导和培训新员工,促进内部成长

工作要求

. 有零售或电话营销经验将是一个附加值

. 能够在周末/公共假期工作

. 性格开朗外向

. 以客户为导向

. 具备基本的电脑技能