What this job involves:
We are looking for a professional, approachable, and service-oriented Receptionist to support the daily front desk operations at the client office. As the first point of contact for employees, visitors, vendors, and clients, this role plays an important part in creating a positive workplace experience and representing both JLL and Client professionally.
The ideal candidate should be able to manage a fast-paced environment, handle multiple requests confidently during busy periods, and work closely with internal teams to ensure smooth office operations. This role is suitable for someone who enjoys interacting with people, has strong coordination skills, and is keen to grow within a corporate workplace environment.
You will demonstrate exceptional interpersonal skills, and takes pride in delivering outstanding service. We believe the most effective teams are built when everyone is empowered to thrive, and your contribution will be essential to creating a positive, productive atmosphere for everyone who walks through our doors.
What your day-to-day will look like:
- Manage front desk operations and attend to walk-in visitors, guests, and employees professionally
- Handle emails and general enquiries in a timely and service-oriented manner
- Coordinate visitor registrations and office access arrangements
- Support onboarding and offboarding activities including access card issuance, return collection, and coordination of security access requests
- Maintain proper key management records and support issuance or return of office keys when required
- Manage lost and found processes, including logging, safekeeping, and coordination with employees or vendors
- Support daily office administrative duties including pantry or office supply requests and workplace coordination
- Provide administrative support including data entry, filing, document preparation
- Work closely with the Facilities team and client stakeholder to ensure smooth office operations
- Assist with coordinating events, office activities that foster the culture
- Manage multiple requests during peak periods while maintaining professionalism and composure
- Ensure reception, front-of-house areas, meeting rooms remain presentable, organised, and aligned with workplace standards
- Support ad-hoc workplace requests, events, or operational activities when required
- Flexibility to manage extended hours of coverage at Reception with another Receptionist. Currently, managing rotational two shifts (8am-5pm and 9am-6pm M-F)
- Support ad-hoc workplace requests, events, or operational activities when required
Required Qualifications and Requirements:
- Minimum 2 years of experience in Receptionist, Front Desk, Customer Service, or Administrative roles
- Professional, presentable, and customer-focused attitude
- Good communication and interpersonal skills with the ability to interact with people at all levels
- Able to multitask and work efficiently in a fast-paced, dynamic environment
- Proficiency in using Microsoft Office applications such as Outlook, Excel, and Teams
- Strong sense of responsibility, punctuality, and teamwork
- Willingness to learn and adapt within a corporate office environment
Preferred Qualifications and Requirements:
- Experience working in a corporate office, multinational company, or client-facing environment
- Familiar with visitor management and access card systems
- Basic understanding of workplace operations and office etiquette
- Able to remain calm and composed during busy hours or challenging situations
- Positive attitude with strong service and hospitality mindset
- Comfortable supporting workplace events or ad-hoc office activities when required
- Looking to develop long-term customer service and workplace experience within a professional environment
- Open to learning broader workplace operations, including exposure to mailroom and office coordination functions
