Receptionist | Hotel Front Desk | Guest Service Executive | 10 Off Days | Little India - 4769

2-5 years
2100 - 2600 SGD monthly
16 days ago 3 Applied
Job Description

Guest Experience Executive | Receptionist | Little India


Salary range: $2,100 + OT

Monthly Gross can reach $2600
Working days: 4 days ON & 2 days OFF (including weekends)
10 off days per month
Working Timing: 7:00am/pm -7:00pm/am (12hrs shifts)
Working location: Little India

Job Responsibilities:

  • Provide friendly and efficient check-in and check-out service at Hotel Reception
  • Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
  • Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
  • Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
  • Handle walk-in, email, phone enquiries, and internet hotel room reservations
  • Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
  • Prepare shift reports for submission to accounts.
  • Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
  • Maintain and improve the hotel's high standard of service and hospitality by providing relevant information such as customer feedback
  • Perform any other duties as required and directed by the Manager or Management.

Job Requirements:

  • Preferably with 1-2 years of working experience in a similar capacity
  • Experience in a front office and/ or customer-facing & service role
  • Willing to work on rotating shifts
  • Flexibility to respond to a range of different work situations

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