Hotlotz is Singapore's fast-growing auction house.
We hold 50+ timed online auctions each year, connecting local sellers with local and international buyers.
We operate a hybrid bricks and clicks business model, combining a physical saleroom where items can be viewed with an innovative digital bidding platform.
Auction categories include Asian Ceramics & Works of Art, Interiors & Collectibles, Jewellery & Watches, and Designer & Luxury Fashion.
We are now looking for warm and friendly people to join our busy and friendly front-of-house team. As our clients first point of contact, you'll play a key part in shaping their initial perception of the auction house and managing their experience across the business.
Hotlotz.com operates 24/7. Our saleroom is open 6 days a week.
This role is based in our saleroom in Bukit Merah. Some weekend work is required.
Previous auction house experience is not required however candidates must be comfortable handling fragile and expensive items. Full training will be given.
PLEASE NOTE: This role is part-time. The full-time salary is $3,000 - 4,000 pm. The part-time salary and benefits will be pro-rated based upon actual days worked.
Key Responsibilities
- Act as the first point of contact for all visitors to the saleroom, including sellers, buyers, logistics partners, and third-party suppliers, providing excellent customer service at all times
- Manage inquiries from walk-in visitors, telephone calls, WhatsApp messages, and emails in a professional timely manner, screening and routing them, as necessary
- Provide clear information to sellers regarding our services and fees, including explaining our consignment and valuation processes
- Provide clear information to buyers regarding our services and fees, including explaining bidder registration and KYC processes
- Provide viewing assistance for visitors to the saleroom who are viewing our auctions
- Process and dispatch sold items, including packing the items, liaising with buyers, managing local couriers and international shippers
- Taking payments from buyers, including generating invoices and receipts as necessary
- Provide administrative support to our valuation team, including processing new items, uploading supporting photography, and issuing receipts to sellers
- Provide ad hoc administrative support to our marketing and finance teams
Skills
- A warm and friendly personality
- A team player
- An interest in the type of items we sell
- A strong sense of ownership and personal accountability
- Excellent English verbal and written communication skills. Other language skills are also helpful
- Excellent organisational skills with meticulous attention to detail you'll be able to prioritise and self-manage your workload to meet deadlines
- Good technology skills you'll be confident using Microsoft Office and Google Suite
