Main quality contact window for customer - liaise with customers for any quality issue, feedback, and concern. In some cases, it also includes shipment or delivery issue (e.g. wrong part, wrong quantity, missing report, etc.)
Lead and coordinate the internal team for problem solving, trouble shooting, and decision making and provide the result(report) to customer (FA, 8D, CAR)
Administer RMA process from the review, approval, return, disposition, and closure of the RMA
Actively involved in (cross functional team)
Process Continuous Improvement (yield & scrap)
Operation (FAI and/or out-going report review, D-note closure, rejects review, waiver request, and lot disposition at FQC)
Lead and coordinate with internal team for customer visit and audit (preparation before visit/audit (Audit Checklist), follow up and closure of the audit findings)
Administer CAR creation in Agile system(internal issue, customer issue, and customer survey) from creation, follow up, till closure of the CAR in the system.
Support production in troubleshooting of PCB related issues.
Job Requirements:
Minimum Diploma or Degree in Electrical or Electronic Engineering or related manufacturing or operations expertise.
Minimum1-2 years experience in manufacturing and quality background or equivalent.
Basic knowledge of Quality Tools, 8-Discipline, FMEA/Control Plan, Lean Six Sigma.
