Roles & Responsibilities
Key Responsibilities
1. Quality Assurance & Process Compliance
- Review and ensure all FM processes, SOPs, EOPs, workflows, and checklists comply with ISO standards, client requirements, and industry best practices.
- Validate that operational activities align with approved procedures and the QMS framework.
- Assist in the preparation, implementation, and improvement of quality assurance policies and guidelines.
2. QMS Support & Continuous Improvement
- Support the Quality Manager in maintaining ISO 9001, ISO 14001, ISO 45001, and SS 564 documentation and compliance.
- Participate in QMS reviews, gap analysis, and process enhancement initiatives.
- Coordinate change management for document revisions, version control, and procedural updates.
3. Audit & Compliance Monitoring
- Assist in planning and conducting internal audits, compliance assessments, and vendor audits.
- Track audit findings, NCRs, and corrective/preventive actions (CAPA) to ensure timely closure.
- Verify vendor service reports, statutory compliance certificates, and maintenance documentation.
4. Data Validation & Performance Monitoring
- Analyse FM performance metrics such as PPM completion, incident response times, SLA compliance, energy consumption, downtime, and operational trends.
- Validate accuracy of CMMS/CAFM entries, inspection logs, permit-to-work records, and maintenance data.
- Prepare QA dashboards and reports for management and clients.
5. Vendor & Contractor Assurance
- Ensure vendor processes, method statements, competencies, and documentation meet QA expectations before work execution.
- Conduct random checks to ensure alignment to contract specifications and safety requirements.
- Review and ensure close-out of service reports, service quality issues, and material compliance.
6. Incident & Risk Governance
- Support root cause analysis for incidents, faults, and non-conformances.
- Track incident trends and recommend preventive measures.
- Maintain accurate records for incident reports, near-miss logs, and risk registers.
7. Documentation & Reporting
- Maintain QA records, audit logs, compliance matrices, risk logs, and QMS documents.
- Prepare weekly/monthly QA reports highlighting issues, recurring gaps, audit results, and corrective actions.
- Ensure documentation readiness for client audits, certification audits, and regulatory inspections.
Requirements
Qualifications
- Diploma/Degree in Mechanical, Electrical, Facilities Management, Quality, or related engineering disciplines.
- ISO 9001 Internal Auditor or Lead Auditor certificate is an advantage.
- Familiarity with TIA-942, SS 564, SS 553, SS 568, and DC/mission-critical standards is beneficial.
Experience
- 24 years of experience in FM, building services, QA/QC, industrial operations, or critical infrastructure.
- Experience in data centres or mission-critical facilities is preferred.
- Knowledge of key M&E systems (GRUPS, generator, chillers, switchgear, CRAC/CRAH, BMS) is desirable.
Skills
- Strong analytical and documentation skills.
- High attention to detail and accuracy.
- Able to identify gaps in processes and propose improvements.
- Effective communicator with technicians, engineers, vendors, and clients.
- Proficient in MS Office, CAFM/CMMS, and quality reporting tools (Power BI is a plus).
