Quality Assurance & Systems Executive

Key Responsibilities:

Quality Management Systems

• Develop, implement, maintain, and continuously improve the company's Quality Management System (QMS).

• Ensure compliance with applicable food safety standards, regulatory requirements, and company policies.

• Review and update quality assurance procedures, SOPs, work instructions, and quality documentation.

• Lead quality improvement initiatives across all departments.

Food Safety & Regulatory Compliance

• Ensure compliance with food safety regulations and requirements set by relevant authorities.

• Maintain and manage food safety certifications and quality accreditations.

• Lead food safety risk assessments and hazard analysis activities.

• Monitor implementation of food safety controls throughout procurement, production, storage, transportation, and catering operations.

• Ensure compliance with hygiene, sanitation, and pest control programmes.

Audits & Certifications

• Plan, conduct, and manage internal audits across operational departments- ISO9K, ISO22K, Halal, Bizsafe3.

• Coordinate external audits, inspections, and certification renewals.

• Ensure timely closure of audit findings and implementation of corrective actions.

• Maintain records and documentation required for audits and regulatory inspections.

Quality Control & Monitoring

• Establish quality control procedures for incoming materials, food production processes, finished products, and catering services.

• Conduct regular inspections and verification activities to ensure compliance with quality standards.

• Monitor food quality, product consistency, presentation standards, and customer requirements.

• Investigate quality-related incidents and implement preventive measures.

Customer Complaints & Corrective Actions

• Manage customer complaints relating to food quality, food safety, and service standards.

• Conduct root cause analysis and implement corrective and preventive actions (CAPA).

• Track complaint trends and recommend process improvements.

• Liaise with customers and regulatory authorities when required.

Supplier Quality Management

• Evaluate and approve suppliers based on food safety and quality requirements.

• Conduct supplier audits and performance reviews.

• Ensure suppliers comply with company quality standards and regulatory requirements.

• Monitor supplier performance and implement corrective actions when necessary.

Training & Staff Development

• Develop and conduct food safety, hygiene, and quality assurance training programmes.

• Promote quality awareness and food safety culture throughout the organization.

• Provide guidance and coaching to operational teams on compliance requirements.

• Assess training effectiveness and competency levels.

Documentation & Reporting

• Maintain accurate quality assurance records and compliance documentation.

• Prepare management reports on quality performance, audit outcomes, customer complaints, and food safety metrics.

• Present quality performance data and improvement recommendations to management.

• Support management reviews and strategic planning initiatives.

Leadership & Management

• Lead and supervise the Quality Assurance team.

• Establish departmental goals, KPIs, and development plans.

• Foster cross-functional collaboration with Operations, Production, Procurement, Logistics, and Sales departments.

• Drive a culture of continuous improvement and operational excellence.