Quality Assurance Officer (Data Centre)

Responsibilities

1. Quality Assurance & Process Compliance

. Review and ensure all FM processes, SOPs, EOPs, workflows, and checklists comply with ISO standards, client requirements, and industry best practices.

. Validate that operational activities align with approved procedures and the QMS framework.

. Assist in the preparation, implementation, and improvement of quality assurance policies and guidelines.

2. QMS Support & Continuous Improvement

. Support the Quality Manager in maintaining ISO 9001, ISO 14001, ISO 45001, and SS 564 documentation and compliance.

. Participate in QMS reviews, gap analysis, and process enhancement initiatives.

. Coordinate change management for document revisions, version control, and procedural updates.

3.Audit & Compliance Monitoring

. Assist in planning and conducting internal audits, compliance assessments, and vendor audits.

. Track audit findings, NCRs, and corrective/preventive actions (CAPA) to ensure timely closure.

. Verify vendor service reports, statutory compliance certificates, and maintenance documentation.

4. Data Validation & Performance Monitoring

. Analyse FM performance metrics such as PPM completion, incident response times, SLA compliance, energy consumption, downtime, and operational trends.

. Validate accuracy of CMMS/CAFM entries, inspection logs, permit-to-work records, and maintenance data.

. Prepare QA dashboards and reports for management and clients.

5. Vendor & Contractor Assurance

. Ensure vendor processes, method statements, competencies, and documentation meet QA expectations before work execution.

. Conduct random checks to ensure alignment to contract specifications and safety requirements.

. Review and ensure close-out of service reports, service quality issues, and material compliance.

6. Incident & Risk Governance

. Support root cause analysis for incidents, faults, and non-conformances.

. Track incident trends and recommend preventive measures.

. Maintain accurate records for incident reports, near-miss logs, and risk registers.

7. Documentation & Reporting

. Maintain QA records, audit logs, compliance matrices, risk logs, and QMS documents.

. Prepare weekly/monthly QA reports highlighting issues, recurring gaps, audit results, and corrective actions.

. Ensure documentation readiness for client audits, certification audits, and regulatory inspections.

Requirements

Qualifications

. Diploma/Degree in Mechanical, Electrical, Facilities Management, Quality, or related engineering disciplines.

. ISO 9001 Internal Auditor or Lead Auditor certificate is an advantage.

. Familiarity with TIA-942, SS 564, SS 553, SS 568, and DC/mission-critical standards is beneficial.

Experience

. 2-4 years of experience in FM, building services, QA/QC, industrial operations, or critical infrastructure.

. Experience in data centres or mission-critical facilities is preferred.

. Knowledge of key M&E systems (GRUPS, generator, chillers, switchgear, CRAC/CRAH, BMS) is desirable.

Skills

. Strong analytical and documentation skills.

. High attention to detail and accuracy.

. Able to identify gaps in processes and propose improvements.

. Effective communicator with technicians, engineers, vendors, and clients.

. Proficient in MS Office, CAFM/CMMS, and quality reporting tools (Power BI is a plus).