Quality Assurance Officer (Bank - General Insurance)

Job Details

• Starting salary: SGD $3,000 - $3,500 (depending on relevant experience and certifications)

• Work schedule: 5 days per week (Monday to Friday), 9:00am - 6:30pm

• Working Location: Central Novena

• Benefits: 1-month contract performance bonus and annual salary increment subject to appraisal

• Contract: 1-year renewable contract (based on performance)

Roles & Responsibilities: Governance - Insurance Call Reviews

• Execute Quality Assurance objectives by conducting regular call reviews and identifying potential risks for management attention.

• Review 15 closed sales calls daily for the General Insurance team.

• Serve as a backup for Auto Insurance call review requirements.

• Immediately report any calls with potential quality issues (e.g., misrepresentation, fraudulent activity) to management.

• Prepare, track, and submit Quality Assurance reports to management and the team, including NMD, Service Quality Monthly, and Penalty Points Table.

• Monitor and manage the full lifecycle of Quality Assurance cases, providing timely updates to management.

• Participate in weekly meetings with management to discuss discrepancies and implement improvements.

• Perform other ad-hoc duties as assigned by the supervisor.

Job Requirements

• Possession of BCP and PGI Certificates is an advantage.

• Preferably with quality assurance experience and knowledge of insurance products.

• Able to evaluate and provide feedback on English and Mandarin calls and scripts.

• Meticulous, responsible, and a strong team player.

• Proficient in Microsoft Office.

• Able to multitask and manage priorities effectively.

• Fast learner with a willingness to learn multiple insurance products.

Sherry Tan R23116214