Quality Assurance and NPI Manager

The Company

Ackcio builds end to end wireless monitoring solutions for Geotechnical Instrumentation and Structural Health Monitoring (SHM) applications. We provide the full stack from field sensors, dataloggers, and data visualization platforms. Our solutions enable engineers and project owners to monitor ground movement, structural behavior, and environmental conditions in real time, replacing manual inspections with automated and data driven workflows.

Our technology is deployed across construction, infrastructure, mining, rail, and environmental monitoring projects. Today Ackcio supports clients in more than 55 countries, helping them improve safety, productivity, and decision making through reliable remote monitoring.

Ackcio was founded in Singapore in 2016 and operates globally with teams across Asia, Europe, and the Americas.

Role Summary
Ackcio builds hardware and IoT products that combine electronics, firmware, wireless communication, and industrial deployment. As our product portfolio grows, we are looking for a hands on Quality Assurance and NPI Manager to build and own our product and process quality framework.

This role covers new product introduction quality, production QC systems, supplier quality control, assembly and test instruction control, and product release quality gates. You will work closely with engineering, operations, customer support, and contract manufacturers to ensure reliable and scalable product delivery.

Key Responsibilities

• Own and build Ackcio's product and process quality framework across hardware and IoT products

• Define and maintain QC checklists, inspection standards, and quality gates for new hardware and firmware releases

• Lead new product introduction quality activities including pilot builds, validation plans, and release readiness control

• Standardize assembly, test, and rework instructions with proper version control

• Establish supplier and incoming quality control, including audits and corrective action follow up

• Drive defect classification, root cause analysis, and corrective action closure across field and production issues

• Track product and supplier quality metrics and run cross functional quality reviews

• Work with engineering, operations, and firmware teams to ensure proper validation and release discipline

Requirements

• Bachelor's Degree in Engineering, Electronics, Mechanical, Manufacturing, or related field

• At least 8 years experience in QA, NPI, or quality engineering roles

• Proven experience in hardware product manufacturing environment

• Proven experience building QC or quality systems

• Experience in new product introduction and release quality control

• Experience in supplier quality and factory audit activities

• Strong root cause analysis and corrective action experience

• Familiar with QC tools such as FMEA, control plans, SOPs, inspection plans

Requirements

• Experience with electronics products preferred

• Experience with embedded or firmware based products preferred

• Experience with IoT or connected devices is a plus

• Experience working with contract manufacturers is a plus

• Six Sigma or ISO quality certification is a plus