Property Executive

Overview:
The Property Executive is responsible for the smooth and efficient management of daily estate operations. This role oversees maintenance and administrative teams, ensures high service standards for residents and the Management Corporation Strata Title (MCST), and serves as the primary contact for complex or escalated issues. The Property Executive ensures timely follow-ups and quality service delivery.

Key Responsibilities:

1. Estate Management & Operations
. Fully support the Estate/Condo/Building Manager and manage day-to-day estate/facility operations.
Assist with additional duties as reasonably assigned by the Estate Manager.
. Supervise and coordinate all maintenance and administrative staff to meet client and Subsidiary Proprietor (SP) expectations.
. Act as the primary problem-solver for on-site issues that staff cannot resolve independently, and act in the Estate Manager's absence.
. Ensure timely follow-ups and address any lapses in service.

2. Operational Duties
. Coordinate inspections with technicians and service providers report findings to MCSTs.
. Follow up on outstanding items from prior meetings to ensure resolution.
. Supervise on-site personnel, including security officers, cleaners, and landscaping contractors.
. Liaise with contractors/developers for ad hoc repairs (e.g., water seepage, concrete spalling).
. Evaluate performance standards of term contractors (cleaning, landscaping, security).
. Manage insurance claims related to common property damage.
. Address and resolve resident complaints effectively.
. Review contracts, agreements, and insurance policies three months prior to expiry provide renewal or tender recommendations.
. Monitor dues collection and report arrears.
. Implement preventive maintenance strategies to minimize major repair costs.
. Uphold staff conduct standards and protect sensitive information.
. Ensure all contracted works are executed per agreed terms.
. Lead teams across maintenance, finance, security, and fire safety functions.
. Handle after-hours emergencies and coordinate immediate responses.
. Manage duty rosters and provide coverage during staff absences.
. Recommend legal actions against defaulters with solicitor support.

4. Financial Duties
. Ensure adequate funding before major upgrading works.
. Follow up on outstanding Management Fund (MF) and Sinking Fund (SF) payments.
. Implement cost-control measures to reduce unnecessary expenses.
. Manage surplus funds, including placing in fixed deposits.
. Prepare and recommend annual budgets, including projected MF and SF contributions.

5. Meeting Duties (Council & AGM)
. Prepare agendas for council meetings.
. Draft minutes for council meetings and AGMs.
. Review and draft sinking fund cost projections.
. Conduct council and AGM meetings.
. Organize refreshments for AGM attendees.
. Assist with additional duties as reasonably assigned by the MCST Council.

6. Industry-Related knowledge:
. Knowledge of the Building Strata Management Act (BSMA).

REQUIREMENT

Soft Skills & Attributes Needed
Good communication and interpersonal skills.
Strong organizational ability and attention to detail.
Able to multitask and handle residents issues calmly.
Familiarity with BMSMA (Building Maintenance and Strata Management Act) is a plus.