Role Summary
We are looking for a Project Support Executive to support our museums technology project. This person will be the day-to-day contact point for museum users, receive and log issues, coordinate with the internal engineering team, follow up on open items, and help maintain a good working relationship with museums stakeholders.
Key Responsibilities
- Act as the first point of contact for museum users on operational or system issues.
- Receive calls, emails, and messages; gather basic details, screenshots, examples, and urgency.
- Log bugs, support issues, questions, and enhancement requests in the tracking system.
- Coordinate with engineers or internal teams on fixes, clarifications, and improvement requests.
- Follow up on open items and keep museum stakeholders updated until closure.
- Escalate urgent, repeated, or unresolved matters to the project lead promptly.
- Maintain support records, status updates, and issue summaries when required.
Requirements
- Experience in customer support, operations, admin, project coordination, or a related role preferred. Fresh grads and interns may also be considered.
- Good written and spoken communication skills; polite, patient, and comfortable speaking with clients.
- Organised, responsive, and able to follow through on small tasks without constant reminders.
- Able to understand basic software or system issues
- Comfortable coordinating between external users and internal technical teams.
