Job Summary
We are looking for a dedicated and technically skilled Service Engineer to join our team. The ideal candidate will have at least 2 years of hands-on experience in equipment servicing, troubleshooting, and customer support. This role involves on-site installation, preventive maintenance, repairs, and technical support to ensure optimal performance of our equipment and systems.
Key Responsibilities
- Perform installation, commissioning, and testing of healthcare automation equipment and systems.
- Conduct preventive and corrective maintenance, including mechanical and electrical components.
- Troubleshoot and resolve technical issues on-site and remotely.
- Set up basic servers and workstations for system deployment, including IP configuration and software installation.
- Work closely with customers to ensure timely and effective resolution of issues.
- Maintain service records, reports, and technical documentation.
- Provide 24/7 support (on a rotational or scheduled basis), including response to urgent service requests or system failures.
- Ensure compliance with safety and quality standards.
- Collaborate with internal teams to improve service processes and feedback loop to R&D or software teams.
Requirements
- Diploma in Mechanical, Electrical, Mechatronics, Electronics Engineering or related discipline.
- At least 2 years of hands-on experience in field service or technical support.
- Basic knowledge of server and network setup (e.g. Windows Server, basic networking, LAN/IP settings).
- Familiarity with PLC systems, automation equipment, or pharmacy machines is a plus.
- Strong analytical and problem-solving skills.
- Able to work independently and under pressure.
- Willingness to travel and provide 24/7 support coverage when required.
- Good communication skills and a service-oriented mindset.
Preferred Attributes
- Familiarity with Pharmacy Automation - e.g PLCs, medical devices, automation systems].
- Basic knowledge of safety and compliance standards.
- Possess a valid Class 3 driving license, optional (if required for field service work).
