Project Manager

Key Responsibilities

Operations & Project Management

. Oversee the operational functionality and reliability of the OneService system, ensuring optimal system uptime and performance

. Act as the primary operations lead for issues, enhancements, and release coordination

. Monitor key performance indicators (KPIs) and track service levels, implementing corrective actions where necessary

System Integration & Stakeholder Coordination

. Manage the integration process for external systems (e.g., agency and Town Council backends) with OneService

. Ensure smooth onboarding, system upgrades, and data flow management between agencies and third-party systems

. Coordinate across internal and external technical teams, including vendors, agencies, and Town Councils, ensuring seamless communication and alignment

Change, Incident, and Release Management

. Support and manage incident response and resolution for system-related issues, ensuring clear communication and timely resolution

. Coordinate change management and release processes, including testing, deployment, and stakeholder communications

. Conduct post-incident reviews and recommend operational improvements

Stakeholder Management

. Serve as the main liaison for third-party vendors and system integrators, managing escalations and service delivery

. Act as the lead for client relationship management with agencies and Town Councils involved in OneService integration

. Track and report on service metrics and vendor performance, escalating issues as necessary

Documentation & Compliance

. Maintain comprehensive system documentation, integration protocols, and operational playbooks

. Ensure compliance with government IT policies, data security standards, and operational governance requirements

Requirements

. Degree in Information Technology, Computer Science, Engineering, or related discipline

. 5+ years experience in IT operations, system management, or technical project management

. Strong problem-solving and solutioning skills to address diverse challenges across different teams.

. Proven experience managing backend systems with external integrations

. Strong understanding of APIs, cloud systems, and data flow management

. Familiarity with Whole-of-Government (WOG) systems and processes will be an advantage.

. Experience working with government agencies, public sector systems, or related environments

. Excellent communication skills and ability to manage cross-functional teams (technical, vendor, agency)

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