Project Manager-Stakeholder & Communication Management

Stakeholder & Communication Management

. Lead end to end engagement across business, technology, and vendor partners, covering planning, governance, communications, budgeting, resource alignment, and change management.

. Manage stakeholder expectations through structured governance forums and transparent communication.

. Deliver clear, concise, and effective executive level updates on project milestones, risks, dependencies, and delivery progress.

. Provide comprehensive status reporting across GTO and business leadership, ensuring alignment on deliverables and timelines.

Process, Analysis & Delivery Execution

. Drive end to end delivery of complex, multi business line initiatives in alignment with strategic objectives and UOB SDLC and stage gate standards.

. Own the full project lifecycle (Waterfall, Agile, Hybrid), including planning, governance, execution, and tracking against time, scope, and budget.

. Translate business needs into detailed functional and non functional requirements, user stories, and process documentation design clear as is and to be journeys.

. Coordinate across business, operations, and technology teams to manage dependencies, risks, issues, and scope changes effectively.

. Maintain high quality delivery through disciplined tracking of progress and upkeep of RAID (Risks, Assumptions, Issues, Dependencies) artifacts.

. Collaborate with Product Owners, System Analysts, and Design teams to refine backlogs, support UI/UX requirements, and validate technical feasibility.

. Support test strategy, test planning, and operational readiness to ensure seamless go live and adoption.

. Drive post implementation benefits realization and support continuous improvement initiatives.
Project & Delivery Leadership

. End to end program management experience, including budget ownership ($5-$30M), risk management, and dependency/critical path oversight.

. Proficient across Waterfall, Agile, and Hybrid delivery models with strong SDLC governance.

. Ability to manage multiple concurrent priorities and deliver under pressure.

. Strong delivery discipline: governance, requirement clarification with technical teams, quality user stories, readiness planning, and support across testing cycles.

Education & Certifications

. Bachelor's degree in a relevant field. PMP or PRINCE2 certification preferred.

Soft Skills

. Executive level communication and stakeholder management. Detail oriented with strong leadership presence and high independence.

Domain Expertise

. 10+ years of experience in banking, specifically across retail lending products and credit cards

. Strong background in credit origination, collections, credit risk portfolio management and credit bureau reporting

. 5+ years of deep expertise in retail credit, including:

o Credit risk management (underwriting, credit decisioning, early warning, collections)

o Credit portfolio monitoring (scorecard development, risk segmentation, limit setting)

Technical & Functional Skills

. Ability to translate high level business needs into detailed functional and non functional requirements.

. Skilled in designing end to end credit management processes, customer onboarding journeys, and risk portfolio management integrated workflows.

. Strong understanding of credit systems, decision rules and scoring engines, and their integrations across enterprise processing systems

. Proven experience leading and delivering large scale Retail Credit system implementation programs.