Position Overview
This position requires exposure and experience to manage Project Delivery & the relevant Support Activities, for the scope under Channels, Document Mgmt, and Forms & Workflow.
Role & Responsibilities
Project Delivery
- Manage project planning, strategy, objectives, policies, and funding.
- Conduct detailed domain analysis to derive insights for effective work stream planning.
- Anticipate operational issues and develop creative strategies to address them.
- Communicate effectively with internal and external stakeholders in a team environment.
- Build partnerships with stakeholders and manage their expectations.
- Serve as a secretariat to communicate project objectives and progress.
- Analyze domain landscape and user behavior to inform strategic decisions.
- Develop strategy frameworks, roadmaps, pricing, and financial projections for funding requests.
- Monitor project execution and improve project outcomes.
- Coordinate with staff planners to assess impacts of project changes and generate innovative ideas for enhancements.
Service Operations
- Ensure efficient delivery and optimization of operational processes while maintaining quality.
- Implement new processes as a subject matter expert in technology/business domains.
- Lead recovery efforts for service health issues affecting performance.
- Drive the Service Operations Team with strong leadership and management skills.
- Develop proposals for funding initiatives and ensure compliance with policies.
- Manage multiple work streams to deliver IT Support and Operations.
- Serve as a Subject Matter Expert to enhance service operations capabilities.
- Recommend improvements for efficient and quality service operations.
- Create comprehensive blueprints for operational support materials.
- Plan budgets and resources for Service Operations activities.
Requirements
- Degree in Computer Science, Computer Engineering or equivalent.
- Successful track record in Project Management, User and Vendor Management and leading large-scale projects.
- Successful track record in Service Operations Management.
- Strong business process and analytical skills with the ability to assimilate information quickly, while being able to communicate complex requirements and issues clearly and concisely.
- Strong relationship building, interpersonal skills and leadership, able to work independently as well as in a team.
- Able to adapt to fast changes and work under pressure.
- Experience in healthcare industry is an added advantage
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