Project Manager (Learning Space Technology Services) (3-year contract), IITS

Job Description

• This position is for Office of Integrated Information Technology Services (IITS).
• Project Management & Execution:
• End-to-End Oversight: Manage the full project lifecycle from conceptualization and design to installation, testing, and commissioning (T&C) for Smart Classrooms, Meeting Rooms, and Auditoriums.
• Develop detailed project plans, scopes of work, schedule and budget estimates based on project requirements.
• Engagement with internal stakeholders to understand their requirements and translating them into technical specifications
• Vendor Management: Supervise external contractors and system integrators to ensure adherence to technical specifications, safety standards, and project timelines.
• Monitor and track project progress and activities and identify risks or delays early and implement corrective actions to keep projects on track
• Budgetary Control: Monitor project expenditures, evaluate vendor quotations, and ensure all installations are delivered within the approved budget.
• Coordinate procurement and invoicing activities
• Oversee system testing, commissioning, user training, and final project handoff
• Oversee the preparation and delivery of project documentation, including OMM manuals, as-built drawings, schematics and assets creation.
• Technical Design & Innovation:
• System Design: Develop technical blueprints for hybrid-ready environments, including the integration of LED walls, beamforming ceiling microphones, and prompter systems.
• Platform Integration: Ensure seamless interoperability between hardware and software platforms, specifically Zoom Rooms (for classrooms/events) and Microsoft Teams Rooms (MTR) for corporate spaces.
• User Experience (UX): Collaborate with academic and administrative stakeholders to ensure AV solutions are intuitive for faculty and staff.
• Quality Assurance & Compliance:
• Commissioning: Conduct rigorous User Acceptance Testing (UAT) to ensure audio clarity (Acoustics), visual fidelity, and stable hybrid connectivity.
• Documentation: Maintain comprehensive project records, including As-Built drawings, single-line diagrams (SLDs), and user manuals for the SMU knowledge base.
• Maintain and support the daily operation of University IT/AV equipment in classrooms, schools, library, and offices. Ensure the smooth operations of all IT-enabled equipment and related systems in all SMU's classrooms, laboratories and teaching spaces
• Assist Senior Assistant Director to gather requirements, coordinate and liaise with vendors as well as end-users to deliver new or enhanced systems. Establish and maintain client-user liaison.
• Lead the solution sourcing, experimentation, and evaluation, then providing recommendations and writing justification to enhance pedagogy in SMU.
• Lead in development and preparation of user documentation, client support procedures, and workflow and service level agreement.
• Work closely with Senior Assistant Director in managing the team's administration matters.
• Provide training to staff, faculty and students on the usage of AV equipment in the classrooms, meeting rooms, project rooms.
• Responsible for managing all assets deployed in classrooms and university teaching spaces
• Provide real-time technical support during classes, meetings, and events.
• Collaborate closely with academic staff, event organizers, and IT colleagues.
• Ensure compliance with university AV standards and IT policies.
• Any other duties assigned.

Qualifications

• Diploma/Degree in Electronics, Electrical Engineering, AV Technology, IT, or a related field.
• Degree with at least 5 years of work experience or Diploma with at least 7 years of work experience.
• Relevant professional certifications (e.g., AVIXA, PMP, CTS) and experience working in a higher education environment are advantages.
• Proven track record in managing large-scale AV deployment projects
• Strong knowledge of AV signal flow, display systems, microphones, and speakers
• Familiarity HDMI/SDI, and AV over IP technologies
• Understanding of classroom AV integration, including lecture capture and hybrid setups
• Experience in operating, maintaining, and designing control systems (such as Crestron, Extron, QSC) would be an added advantage
• Soft Skills
  • Excellent problem-solving skills under time-sensitive conditions.
  • Strong interpersonal and communication skills.
  • Customer-focused mindset with a professional and helpful attitude.
  • Able to work independently and collaboratively in a fast-paced environment .
  • Experience in managing vendors and contractors.
  • The ability to translate complex technical concepts into clear instructions for non-technical users.
• Others
  • Willingness to support rotating shifts and after-hours as required.
  • Able to travel between campus buildings and external locations.
  • Physically fit to handle AV equipment setup and transportation.
  • Provide technical guidance and user support.

• This position is for Office of Integrated Information Technology Services (IITS).
• Project Management & Execution:
• End-to-End Oversight: Manage the full project lifecycle from conceptualization and design to installation, testing, and commissioning (T&C) for Smart Classrooms, Meeting Rooms, and Auditoriums.
• Develop detailed project plans, scopes of work, schedule and budget estimates based on project requirements.
• Engagement with internal stakeholders to understand their requirements and translating them into technical specifications
• Vendor Management: Supervise external contractors and system integrators to ensure adherence to technical specifications, safety standards, and project timelines.
• Monitor and track project progress and activities and identify risks or delays early and implement corrective actions to keep projects on track
• Budgetary Control: Monitor project expenditures, evaluate vendor quotations, and ensure all installations are delivered within the approved budget.
• Coordinate procurement and invoicing activities
• Oversee system testing, commissioning, user training, and final project handoff
• Oversee the preparation and delivery of project documentation, including OMM manuals, as-built drawings, schematics and assets creation.
• Technical Design & Innovation:
• System Design: Develop technical blueprints for hybrid-ready environments, including the integration of LED walls, beamforming ceiling microphones, and prompter systems.
• Platform Integration: Ensure seamless interoperability between hardware and software platforms, specifically Zoom Rooms (for classrooms/events) and Microsoft Teams Rooms (MTR) for corporate spaces.
• User Experience (UX): Collaborate with academic and administrative stakeholders to ensure AV solutions are intuitive for faculty and staff.
• Quality Assurance & Compliance:
• Commissioning: Conduct rigorous User Acceptance Testing (UAT) to ensure audio clarity (Acoustics), visual fidelity, and stable hybrid connectivity.
• Documentation: Maintain comprehensive project records, including As-Built drawings, single-line diagrams (SLDs), and user manuals for the SMU knowledge base.
• Maintain and support the daily operation of University IT/AV equipment in classrooms, schools, library, and offices. Ensure the smooth operations of all IT-enabled equipment and related systems in all SMU's classrooms, laboratories and teaching spaces
• Assist Senior Assistant Director to gather requirements, coordinate and liaise with vendors as well as end-users to deliver new or enhanced systems. Establish and maintain client-user liaison.
• Lead the solution sourcing, experimentation, and evaluation, then providing recommendations and writing justification to enhance pedagogy in SMU.
• Lead in development and preparation of user documentation, client support procedures, and workflow and service level agreement.
• Work closely with Senior Assistant Director in managing the team's administration matters.
• Provide training to staff, faculty and students on the usage of AV equipment in the classrooms, meeting rooms, project rooms.
• Responsible for managing all assets deployed in classrooms and university teaching spaces
• Provide real-time technical support during classes, meetings, and events.
• Collaborate closely with academic staff, event organizers, and IT colleagues.
• Ensure compliance with university AV standards and IT policies.
• Any other duties assigned.