Project Manager Day 2

Responsibilities

• Take full ownership of system maintenance, stability, and operational performance.

• Ensure the system is production-ready at all times, including post-release support and steady-state operations.

• Proactively identify operational risks and drive mitigation plans.

• Act as the primary authority for Day-2 matters, decisions, and escalation.

• Lead and manage major incidents (Sev 1 / Sev 2) from detection to closure.

• Ensure timely escalation, coordination, and resolution across infrastructure, system, and application teams.

• Produce structured incident reports, including incident timeline, impact assessment, root cause analysis (RCA), corrective and preventive actions

• Present incident findings confidently to external customers and stakeholders.

• Track recurring issues and drive problem management initiatives.

• Represent the maintenance team in operational meetings, reviews, and briefings with external customers.

• Prepare and present maintenance slides, operational dashboard and incident summaries

• Communicate system health, risks, and recovery plans clearly to both technical and non-technical audiences.

• Build stakeholder trust through transparency, accountability, and delivery.

• Work closely with Day-1 project teams

• Align expectations on operational readiness and support scope

• Review release schedules, cutover plans, and post-go-live support

• Ensure proper handover of documentation, SOPs, and system knowledge

• Validate that new releases are supportable, operable, maintainable before acceptance into Day-2

• Raise gaps early and enforce operational acceptance criteria.

• Define, maintain, and enforce maintenance SOPs, escalation paths, support workflows

• Ensure disciplined execution of incident management, problem management, change management processes

• Drive continuous improvement of operational processes and service quality.

• Support audits, reviews, and governance checks required for government projects.

• Lead and coordinate Day-2 Infrastructure, System, and Application teams.

• Ensure clear roles, responsibilities, and accountability across support functions.

• Manage duty rosters, standby arrangements, operational coverage

• Coach team members on incident handling, reporting quality, operational discipline

Requirements:

• Bachelor's Degree in IT, Computer Science, Engineering, or equivalent

• With 8-12 years of IT experience

• At least 3-5 years in a role such as Maintenance Manager, Operations Lead, Production Support Lead

• Proven experience managing mission-critical production systems

• Strong hands-on experience in IT Maintenance / Day-2 Operations

• Proven ownership of end-to-end incident management, including major incidents

• Ability to produce high-quality incident reports suitable for external customers

• Experience presenting maintenance and incident reports/slides to stakeholders

• Experience collaborating with Day-1 project teams

If you are keen, please email your updated resume to [Confidential Information]

EA License no.14C7275/Registration no. R1434860

Please take note that only shortlisted candidate will be contacted. Thank you.