The candidate will be responsible for managing customer projects that ranges from dark fiber to SDWAN deliverables.
To coordinate with various teams such as Sales/Sales Engineering/ Delivery / Network Operations to meet customer requirement and to achieve project completion within the scope, timeline and cost.
Candidate needs 2 aspects, meet customer business success as well as to contribute China Telecom Asia Pacific business success.
He/she is expected to have technical expertise on current platforms and processes so that he works as Subject Matter Expert (SME) for the assigned project. The person will be responsible for leading escalations and must demonstrate professionalism at all stages for the assigned customer projects.
Job Responsibilities
- Maintain a high quality of input and output for project teams to achieve delivery
- Make assigned project timeline and each task milestones
- Facilitate the internal meetings and make the team to perform the assigned task within the timelines
- Managing external/internal escalations / issues on daily basis.
- Leading & executing delivery projects and migration projects.
- Leading weekly calls with stakeholders both internal and external
- Proactively drive the customer project and understand customer requirement. Need understand cost balance and resource understand of project.
- Helping team members with their daily jobs.
Job Requirements:
- Bachelor's degree in Computer Studies / Electrical Engineering / Telecommunications or equivalent.
- The ideal candidate with 3-5 years of relevant industry experience in Solution design, provisioning/planning of services (on Ethernet, DWDM, IP, Packet N/W, SDWAN), and having practical experience of Layer 2/3 service provisioning.
- Have experience of customer order/ handling, project management
- Experience of the internal/external projects in various aspects.
- Excellent written, oral and presentation skills able to articulate technical concepts into documentation in both English and Chinese because the candidate needs to liaise with both English and Chinese speaking stakeholders
- Good working knowledge on MS – Office (Visio, Word, PPT & Excel) and other tools used for day 2 day administrative tasks.
- Good knowledge of various interface used to deliver Data, Voice and IP based circuits on transmission network.
- Good communication skill for liaising effectively with other teams/telco of different country and cultural.
