Project Manager - Contact Center

OPEN ONLY FOR Malaysian Citizens Only

Hiring: Project Manager (Contact Center) – Kuala Lumpur, Malaysia

Location: Kuala Lumpur (KL), Malaysia

Employment Type: 12-Month Extendable Contract

Nationality Requirement: Malaysian Citizens Only

We are seeking an experienced Project Manager to lead large-scale Contact Center Transformation initiatives within the banking and financial services sector.

Key Requirements:

8–12+ years of Project Management experience

Minimum 5 years delivering Contact Center Transformation Programs

PMP / PRINCE2 Practitioner / CAPM Certification

Strong experience managing Steering Committees and Executive Governance

Banking or Financial Services industry background is mandatory

Proven expertise in:

• Cloud Migration Programs

• Cloud Contact Center Implementations

• Digital Customer Experience (CX) Transformation

Excellent stakeholder management skills with the ability to engage C-level executives, business leaders, technology teams, and external vendors

Apply now [HIDDEN TEXT]