Position Overview
This position requires exposure and experience to manage Project Delivery & the relevant Support Activities, for the scope under Channels, Document Mgmt, and Forms & Workflow.
Role & Responsibilities
Project Delivery
- Manage project planning, strategy, objectives, policies, and funding
- Conduct detailed domain analysis to derive insights for effective work stream planning
- Build partnerships with stakeholders and manage their expectations
- Serve as a secretariat to communicate project objectives and progress
- Develop strategy frameworks, roadmaps, pricing, and financial projections for funding requests
Service Operations
- Ensure efficient delivery and optimization of operational processes while maintaining quality
- Implement new processes as a subject matter expert in technology/business domain
- Drive the Service Operations Team with strong leadership and management skills
- Manage multiple work streams to deliver IT Support and Operations
- Serve as a Subject Matter Expert to enhance service operations capabilities
- Recommend improvements for efficient and quality service operations
Requirements
- Degree in Computer Science, Computer Engineering or equivalent
- Successful track record in Project Management, User and Vendor Management and leading large-scale projects
- Successful track record in Service Operations Management
- Strong business process and analytical skills with the ability to assimilate information quickly, while being able to communicate complex requirements and issues clearly and concisely
- Strong relationship building, interpersonal skills and leadership, able to work independently as well as in a team
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