About Signify
Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
Join us, and together, we'll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.
Job Summary
The role leads demand planning and order management across SEA & FE, driving digitalization to enhance service quality and operational efficiency in order fulfillment.
Responsibilities
- Own and lead end‑to‑end project and demand forecasting across SEA & FE, including baseline, enriched, and large project / MTO forecasts, ensuring a single, aligned regional demand signal
- Lead and govern project pipeline‑based forecasting by integrating sales pipelines, key account insights, and market intelligence to drive reliable revenue and supply outcomes.
- Act as the regional functional lead for Project Forecasting Specialists across SEA & FE, providing direction, coaching, prioritization, and performance management.
- Drive regional S&OP / IBP alignment for project‑driven businesses, ensuring demand plans are fully aligned with financial targets (ROFO), capacity, and execution constraints.
- Own and continuously improve forecast quality KPIs (Forecast Accuracy, Bias, Project hit rate) and institutionalize strong PDCA disciplines across markets.
- Lead order management operations for SEA & FE across all Go‑To‑Market channels, ensuring timely, accurate, and compliant order fulfillment.
- Manage and develop the regional Order Desk organization, ensuring smooth order capture, clear ownership, standardized interfaces, and strong customer experience.
- Drive digitalization and automation of order management processes, collaborating closely with customers and internal teams to improve speed, accuracy, and scalability.
- Own Finished Goods inventory (WOCA) and overall inventory health for the region, proactively managing slow‑moving, excess, and obsolescence risks through better forecasting and order discipline.
- Provide strategic input and prioritization for the IT and digital enhancements roadmap supporting forecasting, order management, and commercial operations capabilities.
- Build and scale order desk and sales automation capabilities to enable sustainable growth, productivity improvements, and cost efficiency across the region.
Preferred competencies and qualifications
- Bachelor's or master's degree in business administration, Sales Management, or related field emphasizing commercial operations and process optimization
- Minimum 10 years of professional experience in sales operations, demand planning, order management, or commercial operations with proven leadership delivering impactful results
- Proven ability to manage diverse, cross-cultural teams across multiple countries and regions, fostering collaboration and inclusivity
- Regional demand planning experience is highly desirable
- Professional certifications in Sales Operations, Project Management (e.g., PMP), or proficiency in digital tools/platforms supporting sales automation and process optimization are strongly preferred
