Role Overview
This role requires strong operational ownership, attention to detail, and the ability to manage escalations independently. Must be comfortable handling cross-country coordination and ensuring documentation and billing accuracy without close supervision.
Key Responsibilities
1. Regional Operations Coordination
- Oversee daily order collections and deliveries across APJ country teams.
- Review and validate collection log forms before submission to ensure accuracy.
- Maintain Daily TAT reports and proactively identify shipment delays.
- Follow up with country teams on outstanding collections and deliveries.
- Communicate shipment updates and service disruptions to client in a timely manner.
2. Documentation & Quality Control
- Verify PODs, collection details, and supporting photos for discrepancies.
- Ensure documentation accuracy before submission to client.
- Raise discrepancies to country teams and ensure corrections are made.
- Maintain organized and audit-ready records.
3. RFQ & Quotation Management
- Respond to (Request for Quotation) RFQ queries within agreed SLA.
- Coordinate with country teams to prepare costings.
- Independently prepare Australia quotations for non-regional and standard requests.
- Issue final quotations after delivery completion and POD confirmation to client.
4. Billing & Invoice Verification
- Verify monthly billing reports and update Local Service Provider (LSP) cost records.
- Ensure all completed CRs are billed accurately.
- Conduct detailed invoice verification, especially for Australia accounts.
- Identify incorrect charges and coordinate with vendors to rectify discrepancies before payment submission.
5. Stakeholder Communication & Escalation Handling
- Respond to operational queries (order status, delivery details, escalations).
- Manage client expectations during shipment delays.
- Escalate issues appropriately, with proposed solutions where possible.
- Track open issues to closure.
6. System & Data Accuracy
- Support country teams on system-related issues (access, data retrieval, updates).
- Report data discrepancies to IT and follow through until rectified.
- Ensure accuracy of operational data (POD dates, asset quantity, etc.).
Requirements
- Diploma or Degree in Logistics, Supply Chain, Business, or related field.
- 2-3 years of experience in regional logistics operations.
- Experience handling client communication and operational escalations.
- Strong experience in invoice verification and cost reconciliation.
- Proficient in Excel (pivot tables, reconciliation tracking, reporting).
- Able to manage multiple follow-ups with minimal supervision.
- Requires analytical thinking and proactive problem-solving.
- Interested Parties please WhatsApp us at 8893424 (Jasmine), and email your latest resume in WORD format to [Confidential Information]. You may call 65698233 for a private & confidential discussion.
