Project Executive (Airport)

Core Responsibilities:

Act as the primary point of contact for operational-level stakeholders. Liaise and coordinate with client CAG on operational matters.

Supervision & Leadership

. Oversee and manage a team of Team Leaders/CSOs to ensure smooth operations in the counter and backroom operations.

. Plan monthly rosters to ensure adequate coverage, optimize productivity, and meet baseline requirements

. Monitor workflow efficiency and manpower deployment.

. Develop training materials and manage onboarding, training, coaching, and guiding of new hires in line with established guidelines and SOPs.

Operations

. Develop, update SOPs ensure Team Leaders/CSOs comply with SOPs while processing orders and delivering excellent customer service.

. Handle cancellations promptly.

. Manage customer complaints,escalations, and incidents suggest preventive measures, administer service recovery.

. Monitor inventory issuance, movement, and replenishments (e.g.PWP, GWP, parking coupons etc.)

. Support counter andbackroom operations during peak periods or as needed.

Administration

. Prepare weekly and monthly reports on headcount, and other operational metrics as required by management/CAG.

. Maintain proper documentation, records, and logs(e.g. Stepbag issuance and usage operational activities) To ensure audit readiness

. Conduct checks and provide reports on CCTV, duty phones and other devices/equipment.

. Requisition of replenishment for inventory, stationery, housekeeping supplies from Collection Centre to CAG oversee monthly stock takes.

. Perform any other duties as assigned by management/CAG.

Job Specifications (Qualifications/Experiences):

. Minimum Diploma or Degree in Business, Operations or related field.

. At least 2 years of experience in counter service, logistic/warehousing, customer service, or hospitality industry.

. Proficient in Microsoft Office and reporting tools.

. Experience in managing a team of Team Leaders/CSOs team oriented and collaborative, able to lead by example, and foster teamwork.

. Strong organizational skills with keen attention to details.

. Ability to work independently, take initiative, and demonstrate excellent follow-up skills.

. Ability to multi-task and solve problems effectively.

. Ability to adapt, learn and thrive in a dynamic environment.