project engineer

Job Description:

We are seeking a skilled Network Engineer with expertise in LAN, WAN and wireless solution. The ideal candidate will have experience in designing, deploying, and managing enterprise-level IT infrastructure with a focus on ensuring high availability, performance, and security.

Key Responsibilities:

• Manages the implementation of projects closed by the field sales team.

• Coordinates closely with internal sales, project managers and service resources by communicating project status and success metrics.

• Creates documentations and technical knowledge transfer to customers.

• Assist sales team on technical proof-of-concepts evaluation.

• Maintains knowledge of competitive products as well as complimentary solutions.

• Work collaboratively with the field sales, project management, engineering and support teams.

• Develops and maintain relationships with prospects, customers, and partners.

• Attend in-person meetings with clients to analyse, troubleshoot and diagnose hardware problems

• Respond to customer inquiries and assist in troubleshooting and resolving challenges

• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.

• Provide prompt and accurate feedback to customers

• To provides technical support to customers by remotely or onsite support according to SLA.

• Provides coaching and professional development to team members in order to enhance their product knowledge, technical acumen and technical sales skills.

• Lead projects from inception to completion, ensuring timely delivery and adherence to project objectives.

Qualifications & Skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• Minimum of 2 years of experience in a networking deployment field.

• Familiar in multivendor environment

• Familiar in L2/L3 protocol (STP,LACP,OSFP,VRRP,VXLAN), network virtualization, network design & network optimization

• Familiar in WLAN architecture, technologies & optimization

• Hands-on experience with security solutions (firewall, email security, endpoint security)

• Hands-on experience with server technologies such as virtualization, bare metal, HCI, backup or storage platforms.

• Experience with network automation (e.g., python, ansible) is added advantage.

• Strong troubleshooting and analytical skills, with the ability to solve network issues.

• Excellent communication and documentation skills in English, Mandarin, Bahasa Melayu language, both written and verbal.

• Ability to work effectively across teams.

• Certified in CCNP/PCNSE/FCP/ACSP/HCIP/H3CSE or equivalent certification are highly desirable.