Manage localization of all Channel Marketing communication(s) on the agency side
Co-ordinate a diverse team of project managers, traffic managers, technical leads and administrative staff to ensure an efficient production setup producing high quality output at a fast pace with an accurate and timely reporting structure
Provide burn reports and analysis to Client and review/recommend on resource level/team structure for planning purposes
Work with global Channel SME to enhance process/tools and implement efficiency initiatives
Build strong client relationships which enable a clear understanding of the client's Channel partner structure and print vendors. Be the go-to person for Channel Marketing asset localization and production
Build strong internal relationships across the agency (Traffic, Content, Interactive, Finance, Operations) and ensure co-operation of the Channel team with other agency functions
Continuously work on development and implementation of process improvements
Ensure that the client service team meets their SLAs in terms of creating and updating agendas, timing plans, contact reports, and cost estimates
Demonstrate expertise in the delivery of projects through management of client expectations, internal processes and department involvement
Immerse yourself in the client's brand and offering
Set and manage client expectations ensuring they follow the agreed workflows
Manage the approval of quarterly budgets, flagging important budget fluctuations to the client
Work closely with HWW Channel teams in other countries to share best practices
Ensure that global management is aware of all client issues and proposed solutions (including potential delays) to ensure swift resolution and avoid further escalation
Act as a brand QC/Guardian always ensure brand guidelines, QC checklists and procedures are followed
Ensure the best external talent is always used (liaise with relevant department heads and ensure they pass relevant tests)
Keep GAD/CSD and FD informed of any circumstances which would positively or negatively affect forecasts
Demonstrate a thorough understanding of the Hogarth business model, services and technology
Organize teamwork, create a balanced work schedule and ensure people are able to deliver results
