Key Responsibilities
JOB DESCRIPTION
Project Delivery & Enhancements
- Lead end-to-end delivery for enhancement for banking applications enhancement, and work close with Project Delivery manager to deliver projects for banking applications.
- Work closely with vendor to drive the analysis of business requirements, design technical solutions, and work with vendor to develop the enhancements.
- Coordinate testing (SIT/UAT), manage timelines, and ensure on-time delivery with no / minimal disruption to business operations.
Technical Support and Incident Management
- Provide level 2 support for application issues.
- Attend to system alerts, perform diagnostics, and timely escalates the issues to Tech Head and / or vendor (when necessary)
- Follow IT Incident Management SOP, to track and resolve the tickets raised by users
System Maintenance
- Conduct regular health check on applications, including resource utilization and scheduled tasks completion status.
- Assist in applying patches, updates and fixes. Perform verification in testing environment pior to the implementation in production environment.
- Conduct post implementation verification after deployment
User & Application Support
- Assist bank users with application troubleshooting.
- Support end-users in testing and validating fixes before deployment to production.
- Document recurring issues and contribute to knowledge base articles in Confluence.
Change & Release Support
- Assist in testing system changes, upgrades and parameters update.
- Follow IT Change Management SOP to ensure compliance and minimize disruption due from change.
- Validate / engage business users for post-implementation of functionality and fixes of reported issues
Compliance & Security
- Assist in audit preparations by providing the artefacts requested by the relevant parties.
- Report security vulnerabilities or suspicious activities promptly.
Requirements
- University Bachelor's Degree or Professional Qualification Computer Science / Information Technology or its equivalent
- Strong analytical and problem-solving experience
- Detail orientated with strong stakeholder and customer focus
- Strong verbal and written communication skills
- Good communication skill and ability to present technical proposals to stakeholders
- Able to work as a team with active participation in team discussion, and also able to work independently to handle multiple tasks assigned
- Proactive and able to work under pressure and positive attitude
- Experience with documented evident on solutioning banking areas, preferably in transaction banking and development in modern technology frameworks and methodology
- Self-proficient MS Excel, PowerPoint and MS project
- Manage the financial status of the projects being assigned to ensure project execution is within budget
- Strong analytical and problem-solving experience
- Detail orientated with strong stakeholder and customer focus
- Strong verbal and written communication skills
- Good communication skill and ability to present technical proposals to stakeholders
- Able to work as a team with active participation in team discussion, and also able to work independently to handle multiple tasks assigned
- Proactive and able to work under pressure and positive attitude
- Experience with documented evident on solutioning banking areas, preferably in transaction banking and development in modern technology frameworks and methodology
- Self-proficient MS Excel, PowerPoint and MS project
- Manage the financial status of the projects being assigned to ensure project execution is within budget
About Us
With operations that span 15 different markets across the region, the opportunity to expand your experience, test your capabilities, and exhibit your resilience is ample.
#teamCIMB is always keen to welcome the ones who are ready to make that very special difference – for themselves and the bank.
