Key Responsibilities:
Project Delivery & Enhancements
- Lead end-to-end delivery for enhancement for banking applications enhancement, and work close with Project Delivery manager to deliver projects for banking applications.
- Work closely with vendor to drive the analysis of business requirements, design technical solutions, and work with vendor to develop the enhancements.
- Coordinate testing (SIT/UAT), manage timelines, and ensure on-time delivery with no /minimal disruption to business operations.
Technical Support and Incident Management
- Provide level 2 support for application issues.
- Attend to system alerts, perform diagnostics, and timely escalates the issues to Tech Head and / or vendor (when necessary)
- Follow IT Incident Management SOP, to track and resolve the tickets raised by users
System Maintenance
- Conduct regular health check on applications, including resource utilization and scheduled tasks completion status.
- Assist in applying patches, updates and fixes. Perform verification in testing environment pior to the implementation in production environment.
- Conduct post implementation verification after deployment
User & Application Support
- Assist bank users with application troubleshooting.
- Support end-users in testing and validating fixes before deployment to production.
- Document recurring issues and contribute to knowledge base articles in Confluence.
Change & Release Support
- Assist in testing system changes, upgrades and parameters update.
- Follow IT Change Management SOP to ensure compliance and minimize disruption due from change.
- Validate /engage business users for post-implementation of functionality and fixes of reported issues
Compliance & Security
- Assist in audit preparations by providing the artefacts requested by the relevant parties.
- Report security vulnerabilities or suspicious activities promptly.
Requirements:
- University Bachelor's Degree or Professional Qualification Computer Science / Information Technology or its equivalent
- Strong analytical and problem-solving experience
- Detail orientated with strong stakeholder and customer focus
- Strong verbal and written communication skills
- Good communication skill and ability to present technical proposals to stakeholders
- Able to work as a team with active participation in team discussion, and also able to work independently to handle multiple tasks assigned
- Proactive and able to work under pressure and positive attitude
- Experience with documented evident on solutioning banking areas, preferably in transaction banking and development in modern technology frameworks and methodology
- Self-proficient MS Excel, PowerPoint and MS project
- Manage the financial status of the projects being assigned to ensure project execution is within budget
Ability to plan, organize and prioritize tasks to complete within established time frames.
- Good sense in new technologies landscape
Highly result oriented and can work independently.
- Understanding in any of the following areas will have added advantage
- o SOA, Microservices, OpenAPI, API Gateway
- o IBM WebSphere Application Server, IBM HTTP Server, JBOSS, Apache Web Server, Apache Tomcat, WebLogic Application Server
- o AIX, Linux and Windows
- o Web development technology knowledge in areas like HTML, JavaScript, CSS, jQuery, Backbone.js
- AWSCloud workload
