Project Assistant, Operations

Job Description:

1.Operational Support

- Support day-to-day project and logistics operations.

- Coordinate operational tasks under the direction of the Operation Manager.

- Monitor inbound/outbound activities, transport arrangements, and on-site operations.

- Maintain effective communication with internal teams (Commercial, Finance, Warehouse) and external partners.

2.Vendor Coordination

- Coordinate with transporters, warehouses, and third-party vendors.

- Monitor vendor performance and ensure SLA compliance.

- Prepare vendor-related documents and assist in invoice verification for Operation Manager review.

3.Documentation & System Management

- Manage shipping documents, delivery orders, invoices, and POs.

- Support job creation, updating, and closing in systems (SAP/Tango etc.).

- Compile data required for file closing and billing accuracy.

4.KPI Monitoring & Reporting

- Track KPIs such as OTD, billing accuracy, and costing accuracy.

- Report operational issues promptly to the Operation Manager.

- Support identification of improvement areas and contribute suggestions.

5.Customer & Internal Support

- Assist in handling customer inquiries and provide required operational support.

- Prepare reports and operational analysis as requested by the Operation Manager.

- Support customer KPI reporting and service performance updates.

6.Compliance & Safety Support

- Ensure compliance with internal SOPs, policies, and HSE requirements.

- Assist in reporting and supporting safety-related actions in operational areas.

Requirements:

- Diploma or Bachelor's degree in Logistics, Business, Supply Chain, or a related field.

- 2-3 years of experience in logistics operations or freight forwarding.

- Proficiency in documentation and system usage (SAP, WMS, MS Excel).

- Strong communication and coordination skills.

- Good problem-solving skills with the ability to respond quickly to issues.