Project and Process Manager Executive

IT Support:

. Act as the primary point of contact for the team's IT-related issues and external IT service providers.

. Set up and maintain remote desktop access for team members.

. Manage office IT equipment, software licenses, and system upgrades.

. Ensure proper data security and user access management.

. Lead IT system enhancement projects.

AI and Automation Implementation/Support

. Implement AI initiatives to improve operational services.

. Drive new AI projects, including (but not limited to) chatbot, voicebot, and automated response systems, through coding and programming (if required).

. Develop automation solutions to streamline operational processes and workflows.

Operational Support

• Develop and maintain operational workflows and supporting documents.
• Facilitate and document regular operations meetings.
• Create and update standard operating procedures (SOPs).
• Assist clients in hospitals with registration, payment, and other support as needed.

Reporting and Data Management:

• Track and report on key operational performance metrics.
• Prepare and distribute regular reports for internal stakeholders.
• Maintain and update incentive and performance tracking files.
• Conduct regular backups of critical data and systems.

Compliance and others:

• Be responsible for data security, information security and BCP compliance
• Monitor and manage email communications and case management systems.
• Coordinate logistics for internal and external events and meetings.

Provide administrative support to various departments.