Programs and Operation Associate - One Year Contract (Renewable)

DAUGHTERS OF TOMORROW LIMITED

Job Description - Programs and Operation Associate

Daughters Of Tomorrow Limited

Registered as a charity under the Charities Act of Singapore, Daughters Of Tomorrow complements and supports existing training and workforce-related agencies by connecting volunteers and community resources to enable each woman on an individual level. By deep-diving into the practical day-to-day constraints of these women, we offer hand-holding and individual coaching to help each woman reach regular and sustained employment.
Our clients are women aged 18 to 63 from low-income families (living on less than $1500 per capita per month), mostly living in government-subsidized rental flats, and facing multiple stressors in their families. Through sustained employment, women in our employment bridging program regain confidence in themselves and gain a social support network that helps them through their difficult times.

Programs and Operation Associate - One Year Contract (Renewable)

About the Role

The Programs and Operation Associate role supports the planning, coordination and executive of DOT's pre-employment preparation programs, workshops and services for women from low-income communities. This role combines program operations, case management and administrative responsibilities to ensure smooth program delivery, participant engagement and accurate data management.

Responsibilities

A) Programs and Operations Execution

• Call, orientate and recruit women referred to DOT for all pre-employment preparation programs, services and workshops
• Conduct intake assessment and basic triage according to SOP
• Coordinate programs and liaise with stakeholders including women, community partner, volunteer childminders and volunteer trainers in a timely and responsible manner to ensure proper attendance and execution of program
• Responsible for ensuring healthy program registration numbers
• Prepare all program materials including soft and hard copy training materials, AV, decorations, F&B etc according to SOP
• Coordinate for any transportation support for heavy materials to be sent to program venue
• Ensure that all program information is disseminated to participants, volunteers and GOH according to SOP
• Be physically present at programs islandwide to set up AV equipment, presentation slides, seating arrangements, decorations and F&B during graduation, orientate all participants and volunteers, ensure children safety, record all attendance and observe program (programs are typically on weekday evenings and weekends)
• Communicate and build rapport with all stakeholders in a professional and timely manner
• Maintain program group chats on Whatsapp using company line and share EDMs on upcoming programs and events
• Flexible to step in as a childminder during program execution where necessary
• Support any major DOT annual events including IWD, Mother's Day, DOT Gala, Employer Awards, Golf Fundraiser

B) Case Management

• Conduct intake assessments and provide structured case management for women referred to DOT, ensuring alignment with qualifying criteria and DOT's SOP
• Develop and monitor individual action plans with women to support their journey toward employment and family stability
• Coordinate referrals and liaise with social service agencies, employers and community partners to provide holistic support
• Maintain timely and professional case notes, ensuring information is updated in DOT's system for continuity of care
• Work collaboratively with the Employment Bridging and Programs team to identify barriers, track progress and ensure women are supported in achieving sustained employment
• Escalate complex cases to senior staff or relevant social service partners when higher-level intervention is required

C) Administration

• Responding to and triaging email enquiries to relevant department
• Ensuring that all data entry are keyed in a timely and accurate manner after the completion of each session
• Prepare basic reporting numbers for program attendance
• Collect relevant data using standard forms, and update personal data in system and relevant documentation where necessary
• Input relevant observations in system to maintain clear communications with Employment Bridging team
• Communicate directly with social workers and referral partners via email on any updates for their clients as required by Programs and Operation Manager
• Disseminate and collect survey data for programs where required
• Edit digital flyers using Canva to reflect updated program information
• Ensuring that all data and information are kept confidential according to PDPA regulations

Qualifications

• Diploma Holder (Social Work, Human Services, Psychology, or related field preferred for case management track)
• Minimum 2-3 years in a customer service, events/ program management, or social work/ case management
• Singaporean or PR

Preferred Skills and Competencies

• For program track: event coordination, stakeholder engagement, AV setup, Canva design
• For case management track: interviewing, counselling, assessment, inter-agency collaboration, strong report writing
• Proficient in Microsoft Excel, Word, PowerPoint, Design Skills (Canva), Data Entry, AV Set Up
• Good spoken and written communication skills is required
• Strong affinity for people interaction ability to manage minor conflicts
• Ability to handle unforeseen situations such as last minute cancellations from volunteers, special requests, AV hiccups etc
• Punctual and reliable with flexible work arrangements
• Self-motivated with the ability to work independently and and proactively in a team
• Highly organised, high attention to detail, and ability to implement processes to a variety of internal stakeholders including sponsors, partners and participants
• Ability to thrive in uncertainty, and build processes as we need them, and as we grow as an organisation
• Ability to communicate and collaborate effectively across departments
• Ability to prioritise and manage multiple program deadlines
• Desire to learn and adapt to new technologies
• Highly motivated and willingness to learn

Direct Supervisor

• Program & Operations Team

Key Stakeholders

• Women referred to DOT for employment support
• Community partners who refer women to DOT
• Community partners providing venue support
• Volunteers including childminders, trainers, GOH, external partners etc