Programmes & Partnerships Manager

NTUC Community Fund

About NTUC Community Fund

NTUC Community Fund is the philanthropic arm of NTUC Enterprise, established to support and scale meaningful social impact across Singapore. The Fund focuses on two key domains - children and seniors - with the aim of equalising opportunities for young children, supporting holistic development, and advancing dignified care and ageing for seniors.

As an outcomes-driven funder, NTUC Community Fund works closely with NTUC Enterprise entities, community partners, service providers and social sector stakeholders to fund, shape and scale programmes that address real needs in the community.

We are looking for a Programmes & Partnerships Manager to drive the growth and expansion of our health and eldercare portfolio, while leading fund-wide community partnership opportunities and impact measurement efforts.

The Programmes & Partnerships Manager will be responsible for managing and growing a portfolio of funded programmes and partnerships under NTUC Community Fund.

The role will have two main areas of focus:

1. Seniors and Health Programmes
Serve as the key liaison with NTUC Health and relevant partners to coordinate, monitor and strengthen funded programmes supporting seniors, including areas such as access to care, social inclusion, ageing-in-place and innovative care models.

2. Community Expansion and Impact Measurement
Lead the strategic expansion of NTUC Community Fund's programmes into the wider community. This involves designing scalable partnership frameworks and robust impact measurement systems across the portfolio, using the You've Got Talent programme as an initial rollout case study.

This is a hands-on role requiring strong programme management, stakeholder engagement, partnership development and impact tracking capabilities.

Key Responsibilities

1. Programme Management and Delivery Oversight

• Manage a portfolio of funded programmes across the Fund's children and seniors domains.

• Work with programme partners to define programme objectives, target beneficiaries, implementation plans, timelines, budgets and expected outcomes.

• Track programme progress, identify implementation issues early, and work with partners to resolve operational challenges.

• Ensure funded programmes are delivered in line with approved scope, budget, governance requirements and intended impact.

• Prepare regular programme updates, management reports and Board-level materials as required.

2. Liaison with NTUC Health on Seniors and Health Programmes

• Work closely with NTUC Health to coordinate funded programmes supporting seniors and caregivers.

• Monitor programme implementation, beneficiary reach, utilisation, budget deployment and outcomes.

• Support the development of new programme ideas in areas such as accessible care, social inclusion, active ageing, ageing-in-place, caregiver support and community-based care models.

• Facilitate regular check-ins with NTUC Health teams to ensure alignment between programme objectives, operational realities and Fund expectations.

• Help translate programme learnings into clear updates for management, Board reporting and future programme planning.

3. Community Partnership and Expansion of Programmes

• Develop and execute roadmap to scale programmes into the broader Singapore community

• For a start, support the scaling of the You've Got Talent enrichment programme to reach more children, especially those from lower-income families and underserved communities, using it to establish a playbook for future programme expansion

• Identify and engage suitable community partners, such as community organisations, social service agencies, schools, preschools, grassroots partners and enrichment providers.

• Develop partnership models that allow the programme to be delivered effectively through community channels, while minimising operational burden on partners.

• Manage day-to-day delivery details, which include close coordination with partners on planning, enrollment, attendance tracking, logistics, participants engagement and capturing programme feedback.

• Actively track participation, reach, engagement and other relevant outcomes to assess and iterate programme effectiveness.

4. Partnership Management

• Build and maintain strong working relationships with internal and external partners, including NTUC Enterprise entities, NTUC First Campus, NTUC Health, community partners, social service agencies and programme vendors.

• Serve as a key point of contact for partners, ensuring clear communication, alignment of expectations and timely follow-through.

• Support partnership discussions, proposals, MOUs, funding agreements and programme documentation.

• Identify opportunities to deepen collaboration and create stronger linkages across the NTUC ecosystem and the broader community.

• Represent NTUC Community Fund professionally in partner meetings, site visits and programme discussions.

5. Impact Measurement and Reporting

• Work with partners to define practical and meaningful programme indicators.

• Collect, review and analyse programme data, including reach, participation, utilisation, outputs, outcomes and beneficiary feedback.

• Ensure programme reporting is timely, accurate and useful for decision-making.

• Help strengthen the Fund's ability to assess whether programmes are addressing genuine community and sector gaps.

6. Governance and Compliance

Work with the rest of the team to ensure proper documentation of programme approvals, funding agreements, partner updates, budgets and impact reports.

Support due diligence on partners and vendors where required.

Work with Finance Lead to monitor programme budgets and funding utilisation.

Requirements
At least 5 to 8 years of relevant experience in programme management, partnerships, social impact, community development, philanthropy, healthcare, eldercare, education, early childhood, social services or a related field.

Experience working with community partners, social service agencies, healthcare providers, education providers or public/social sector stakeholders would be advantageous.

Prior experience grant management, foundation work, CSR, charity programmes or impact measurement would be a plus.

Experience in children's enrichment, early childhood, seniors care, health programmes or community-based service delivery would be highly relevant.

Skills and Competencies

• Strong programme management skills, with the ability to manage multiple workstreams, timelines and stakeholders.

• Strong understanding of the Singapore health/eldercare and social service landscape would be a plus.

• Strong interpersonal and stakeholder engagement skills.

• Able to build trust with partners while maintaining clear expectations and accountability.

• Good written and verbal communication skills, including the ability to prepare clear updates, proposals and reports.

• Comfortable working with programme data, budgets and impact indicators.

• Strong organisational skills and attention to detail.

• Able to translate strategic intent into practical implementation plans.

• Comfortable operating in a lean team and taking ownership of work from planning through to execution.

• Good judgement, maturity and sensitivity in working with vulnerable communities and social sector partners.

Personal Attributes

• Purpose-driven and motivated by social impact.

• Practical, hands-on and solutions-oriented.

• Collaborative and able to work across different organisations and teams.

• Comfortable with ambiguity and able to build structure where processes are still evolving.

• Disciplined in follow-through, documentation and governance.

• Able to balance empathy for beneficiaries and partners with accountability for outcomes and stewardship of funds.