Programme Sales Executive

Job Description

Programmes Sales Executive

The Programme Sales Executive shall be responsible for developing and managing sales strategies to drive revenue growth for Climb Central gyms in Singapore. This includes identifying and reaching out to potential clients to pitch and sell rock climbing programmes and events, managing client relationships, and ensuring the successful execution of all programmes and events.

The Programme Sales Executive will be responsible for handling lead enquiries from over the counter, through our websites or any other sources, and to submit monthly sales reports and maintaining a good sales tracking system.

In addition to sales and programme management, the Executive will also be responsible for operations-related tasks, such as ensuring counter resources are available for all operations and crew members, working with operations to ensure viability and effectiveness of accounts brought in, maintaining a good system of record keeping and counter resources, monitoring effective use of RGP functions, and fulfilling the role of Duty Officer when needed.

The Executive should have excellent interpersonal and communication skills, strong negotiation and sales skills, and the ability to manage multiple projects and priorities simultaneously. They should also have knowledge of rock climbing, safety procedures, and equipment, and be physically fit and able to climb and assist with the setup and teardown of equipment.

The candidate is also expected to perform 2 - 3 crew shifts including weekend and on PH.

Roles

. Programmes and Sales Executive

a. Identify potential clients for rock climbing programmes and events, including corporate bonding events, team building events, and climbing classes and courses.

b. Coordinate programmes and events/courses in all aspects on accounts brought in.

c. Work with Course Lead to ensure operations viability and improve programme structure.

d. Plan and conduct training for programmes instructors and/or crew executing the programmes.

e. Develop and maintain relationships with clients and other decision-makers.

f. Negotiate and finalise contracts with clients, including pricing, schedule, and deliverables.

g. Establish feedback channels with clients to obtain feedback on the quality of programmes and use feedback to continuously improve programmes and services.

h. Create and send invoices to clients for services rendered and follow up on payment/unpaid invoices.

i. Develop and implement promotion strategies to reach potential clients, including online and offline marketing channels, as well as referrals and word-of-mouth.

j. Continuously develop skills and knowledge in areas such as programme management, rock climbing techniques and safety procedures to deliver high-quality programmes and services.

k. Maintain accurate and up-to-date records of sales and programme execution activities.

l. Submit monthly sales report and maintain a good sales tracking system.

. Operations (Immediate/New)

a. To ensure counter resources are available for all operations and crew for accounts brought in

b. Ensure RGP payment systems are set up, and the website calendar is updated.

c. To work with operations to ensure viability and effectiveness of accounts brought in.

d. To maintain a good system of record keeping and counter resources

e. To monitor effective use of RGP functions

. Duty Officer/Floor Duties

Job Requirements

. Bachelor's degree or diploma in business, marketing or a related field.

. 1 - 2 years of experience in sales and programme management, preferably in the sports and fitness industry.

. Excellent interpersonal and communication skills with the ability to build and maintain relationships with clients.

. Strong negotiation and sales skills with the ability to close deals and generate revenue.

. Ability to plan and execute programmes and events and to manage resources and staff to ensure success.

. Strong organisational and time management skills with the ability to manage multiple projects and priorities simultaneously.

. Knowledge of rock-climbing techniques, safety procedures, and equipment is preferred.

. Willingness to work flexible hours including weekends and holidays.

. Must be physically fit and able to climb and assist with the setup and teardown of equipment.

. Ability to handle warm lead enquiries from over the counter, through our websites, or any other sources.

. Ability to submit monthly sales report and maintain a good sales tracking system