RESPONSIBILITIES
Programme Management (SSG-funded)
- Oversee end-to-end operations of SSG-funded programmes (scheduling, trainer allocation, class-run setup, attendance, assessment, completion, claims).
- Drive enrolment, attendance, pass rate, completion and retention to agreed targets while maintaining high learner satisfaction.
- Ensure consistent, high-quality delivery that meets internal KPIs and audit standards.
- Partner with faculty/trainers to deploy innovative pedagogy and up-to-date delivery tech (e-learning, blended, assessment tools).
- Run a structured performance cycle for trainers/lecturers (observations, learner feedback, evaluation rubrics, coaching).
Programme Development
- Lead continuous review and enhancement of curriculum, assessment and materials to align with current industry practice.
- Co-create content with subject-matter experts and validate outcomes/assessment mapping.
- Propose and launch new modules/courses based on labour-market demand and emerging skills.
Stakeholder Engagement &Partnerships
- Maintain active relationships with industry partners, accreditation bodies and government agencies to ensure relevance and compliance.
- Build partnerships for internships, industry projects, guest lectures and pipelines to employment/career progression.
Administrative & ComplianceOversight
- Ensure timely, accurate submissions and records required under the Private Education Act and other regulatory frameworks (e.g., class runs, attendance, assessment, moderation, claims).
- Maintain audit-ready documentation (trainer credentials, course files, QA artifacts) and uphold PDPA and internal governance policies.
REQUIREMENTS
- A Degree in a relevant field (education, business, or related disciplines).
- ACTA/ACLP certification is required.
- DACE or DDDLP certification is a strong advantage.
- Minimum of 3 years of experience in programme management or teaching, preferably within the education or training sector.
- Experience in Travel and Tourism industry preferred.
- Demonstrated leadership and team management skills, with the ability to inspire and motivate academic staff.
- Strong organizational, administrative, and time management abilities.
- Excellent interpersonal, communication, and problem-solving skills.
- Proficiency in digital learning platforms and educational technologies.
- Experience in curriculum development and working with regulatory frameworks is highly desirable.
