Programme Executive (Community Engagement)

About the Role:

This role reports to the Community Engagement Manager / Line Supervisor to supports AKG's Community Outreach programs. He / she will be responsible for supporting day-to-day operations of AKG Career Matching Programme (CMP) and Polaris by AKG - Career Guidance Programme.

We are seeking full-time event staff with outgoing and confident personalities. You will be deployed to on-site events to engage with the public, share information about AKG's employability services, and assist with the onboarding process.

Key Responsibilities:

Outreach Engagement & Events Operations

• Service Promotion: Demonstrate the unique selling points of AKG's employability services and how they can benefit prospective clients.

• Driving Attachments and Sign-Ups: To generate active enquiry leads, sign-ups and attachments as per given KPIs

• Event Support: Assist with event setup through to teardown. Effectively manage engagement activities, including ushering, actively soliciting public participation in organized activities, and performing crowd control duties

• Data Collection and Management: Collection of onboarding documents and ensure timely and accurate data entry into Event Tracking / CRS systems

• Administrative & Marketing Support: Support for day-to-day administrative duties such as management of vendors and processing of invoices, customer satisfaction surveys, event registration form and basic marketing activities.

• Additional Responsibilities: Undertake any other tasks (e.g., Covering Ops Admin, Supporting New Pilots) as delegated by Line Supervisor

Requirements:

Qualifications, Skills and Knowledge and Ability

• 5-days work week, with inclusive on of the weekends, possibly to start work at retail/ events/ roadshow working hours.

• Passionate about helping individuals improve their employability and find jobs.

• Strong initiative, self-motivation, and focus on helping young adults achieve career success.

• Excellent written and verbal communication skills.

• Resilient and adaptable, capable of working independently and collaboratively.

• Proficiency in MS Office tools.

• Proficiency in Canva, Mailchimp, SurveyMonkey, Microsoft/Google Forms (experience in marketing collateral design and / or content creation a plus)

Administration & Quality

• Adhere to AKG, Project and local Government guidelines, policies and procedures at all times

• Adhere to Event Engagement objectives and meet quality standards

• Ensure documentation on all systems are updated in a timely and accurate manner

• Provide accurate and timely reporting on all relevant activities

• Maintain strict confidentiality of client information in accordance to PDPA requirements